Hardware Asset Workspace roles

reference australia Updated Sep 10, 2026 1 min read ham-workspace-roles.md

Details of the out-of-the-box roles that can access Hardware Asset Workspace.

Role	Access details
inventory_admin	Access to create, edit, manage, and delete stockrooms.
procurement_user	Access to procurement tasks such as creating purchase orders and viewing transfer orders.
inventory_user	Access to stock information.
model_manger	Access to create, modify, and delete records of the base Model [cmdb_model] table.
contract_manager	Access to create, edit, and delete contracts through the Contract Management application.
itil	Access to open, update, and close the following items:- Incidents Problems Changes Configuration management items
sam_admin	Access to work on any functionality that the Software Asset Management application offers.
asset	Access to create, edit, manage, and delete the hardware and consumable asset records.
catalog_manager	Access to view and assign catalog editors to their categories. Also create, modify, and publish items within those categories.
ham_admin	This role is available only when theHardware Asset Management (HAM) is installed and provides access to all HAM features.
sam_user	This role is available only when theSoftware Asset Management is installed
catalog_admin	Access to create, edit, and manage the Service Catalog.
sam	Access to Software Asset Management features included with Asset Management. Different roles such as sam_admin, sam_user, and sam_developer are required to use the Software Asset Management application.

**Parent Topic:**[Hardware Asset Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)

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---
title: Hardware Asset Workspace roles
description: Details of the out-of-the-box roles that can access Hardware Asset Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/ham-workspace-roles.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Hardware Asset Workspace roles

Details of the out-of-the-box roles that can access Hardware Asset Workspace.

<table id="table_iqj_x4q_fgc"><thead><tr><th>

Role

</th><th>

Access details

</th></tr></thead><tbody><tr><td>

inventory\_admin

</td><td>

Access to create, edit, manage, and delete stockrooms.

</td></tr><tr><td>

procurement\_user

</td><td>

Access to procurement tasks such as creating purchase orders and viewing transfer orders.

</td></tr><tr><td>

inventory\_user

</td><td>

Access to stock information.

</td></tr><tr><td>

model\_manger

</td><td>

Access to create, modify, and delete records of the base Model \[cmdb\_model\] table.

</td></tr><tr><td>

contract\_manager

</td><td>

Access to create, edit, and delete contracts through the Contract Management application.

</td></tr><tr><td>

itil

</td><td>

Access to open, update, and close the following items:-   Incidents
-   Problems
-   Changes
-   Configuration management items

</td></tr><tr><td>

sam\_admin

</td><td>

Access to work on any functionality that the Software Asset Management application offers.

</td></tr><tr><td>

asset

</td><td>

Access to create, edit, manage, and delete the hardware and consumable asset records.

</td></tr><tr><td>

catalog\_manager

</td><td>

Access to view and assign catalog editors to their categories. Also create, modify, and publish items within those categories.

</td></tr><tr><td>

ham\_admin

</td><td>

This role is available only when theHardware Asset Management \(HAM\) is installed and provides access to all HAM features.

</td></tr><tr><td>

sam\_user

</td><td>

This role is available only when theSoftware Asset Management is installed

</td></tr><tr><td>

catalog\_admin

</td><td>

Access to create, edit, and manage the Service Catalog.

</td></tr><tr><td>

sam

</td><td>

Access to Software Asset Management features included with Asset Management. Different roles such as sam\_admin, sam\_user, and sam\_developer are required to use the Software Asset Management application.

</td></tr></tbody>
</table>**Parent Topic:**[Hardware Asset Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)