Install additional HAM applications using Product Hub

task australia Updated Sep 10, 2026 1 min read install-additional-ham-apps.md
Raw file servicenow.com

Install the HAM applications and plugins included in your subscription tier that are not yet installed in your ServiceNow instance.

Before you begin

The HAM application must be installed in your ServiceNow instance.

Role required: ia_admin

About this task

Use this procedure to install additional HAM applications and plugins after your initial HAM installation. Product Hub displays the applications and plugins included in your subscription tier. If your account was upgraded to a higher subscription tier, the required core application for the new tier appears in the Not installed tab. For example, if you upgrade from Hardware Asset Management Pro to Hardware Asset Management Advanced, the Hardware Asset Management Advanced application appears in the Not installed tab.

Procedure

  1. Navigate to Manage Platform > Hardware Asset Management.

    The Product Hub opens.

  2. Select the Not installed tab.

    The tab lists additional HAM applications and plugins included in your subscription tier that aren't currently installed.

  3. Select the application or plugin that you want to install.

    • If the application has an Install icon [Omitted image "app-install-icon.png"] Alt text:, select it to install directly from Product Hub.
    • If the application displays an Open Application Manager icon [Omitted image "open-application-manager-icon.png"] Alt text:, select it to navigate to Application Manager and complete the installation from there.

Result

  • The application appears in the Installed tab.
  • The application appears in the Updates available tab if updates are available.

What to do next

To configure the installed application, see Configure Hardware Asset Management using the Configuration Console.

Parent Topic:Install Hardware Asset Management from Product Hub

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