Installed with Hardware Asset Management
Several types of components are installed with activation of the sn_hamp plugin, including tables, user roles, and scheduled jobs.
Roles installed
|
Role title |
Description |
Contains roles |
|---|---|---|
|
ham_admin |
Grants full access to the respective features of the Hardware Asset Management application including the ability to Opt-in for the Content Service. This role is used for Hardware Asset Management. |
|
|
sn_hamp.ham_user |
Manage hardware assets and reports. This role enables users to view, create, update, and delete hardware asset records, and to generate and view asset-related reports. This role is tailored for everyday asset management tasks. |
asset |
|
HAM functionality |
Granular admin role |
Description |
|---|---|---|
|
HAM licensing |
sn_hamp.ham_system_admin |
Provides access to:- Edit Exclusion flag [ excluded_from_ham] value over asset
|
|
Advanced Shipment Notification (ASN) |
sn_hamp.ham_asn_admin |
Provides access to:- Import shipment notification and Import status UI options
|
|
Zero touch request |
asset_integration_admin |
Provides access to:- Create provider integration profile records in the Provider integration profile [sn_hamp_provider_int_profile] table
|
|
HAM Guided Setup |
sn_hamp.ham_system_admin |
Provides access to:- HAM Guided Setup module
|
|
HAM application properties |
sn_hamp.ham_system_admin |
Access to the following application properties:- sn_hamp.enable_asset_action_validation_incident
|
|
HAM system properties |
sn_hamp.ham_system_admin |
Access to the following system properties:- sn_hamp.update_assets_norm_model_name
|
|
Important Actions in the Inventory view of the Hardware Asset Workspace |
Admin role isn't required. The asset, inventory_admin, or ham_admin role is sufficient. |
You can view the following important action cards in the Inventory view without the admin role:- Inventory - Stale shipments
|
|
Asset operations list in the Hardware Asset Workspace |
sn_hamp.ham_system_admin |
Provides access to the following lists in the Assets operations view:- Asset warranty
|
|
Loaner asset order |
sn_hamp.ham_system_admin |
Provides access to delete records in the Loaner Asset Order [sn_hamp_loaner_asset_order] table. |
|
Shipment |
asset_integration_admin |
Provides write access to the Ignore stale check [ignore_stale_check] column in the Shipment [sn_itam_common_shipment] table. |
|
Carrier integration |
asset_integration_admin |
Provides access to the Carrier Integration Profile [sn_itam_carrier_int_profile] table to perform the following tasks:- Create carrier integration profiles
|
|
Import assets |
sn_hamp.ham_system_admin |
Provides access to the sn_itam_common.receive_assets_batch_size system property and application property. |
|
Attestation |
Admin role isn't required. The asset or inventory_admin is sufficient. |
Provides access to the following UI actions:- Cancel attestation
|
|
Contract renewal |
contract_system_admin |
Provides Write access to the sn_itam_common.sn_contract_enable_renewal_flow system property. |
|
ITAM AI agents |
asset_aia_admin |
Provides access to read, write, delete, and report on the ITAM AI Agents Log [itam_aia_log] table. |
|
Common Hardware Asset Management and Enterprise Asset Management tables |
sn_hamp.ham_system_admin |
Provides access to the following tables:- RFID Connection Attributes [sn_itam_common_rfid_conn_attr]
|
|
Scheduled job |
Description |
|---|---|
|
HAM - Content Upload |
Publishes the normalized hardware models. |
|
HAM - Daily Job |
Calculates number of hardware and consumable models for each model category, active life cycle phase for models, and sets client schedule pull-time. |
|
HAM - Hardware Lifecycles |
Generates hardware life cycles. |
|
HAM - Hardware Normalization |
Normalizes hardware and consumables models. |
|
HAM - Loaner Asset Order Allocations |
Allocates assets to Loaner Asset Orders. |
|
HAM - Populate Licensing Data |
Populates licensing details. |
|
HAMP - Content File Manager |
Job is triggered from the Manage Hardware Library. |
|
Purge Asset Audits More Than Year Old or with More Than 10k Assets |
Removes old asset audit records or asset audits with more that 10K assets. |
|
[PA HAM] Daily collection job |
Daily job that collects scores for different parameters. |
|
Table |
Description |
|---|---|
|
Bundle [alm_bundle] |
Details of bundle assets. |
|
Asset Audits [sn_hamp_asset_audit] |
Details of the asset audits. |
|
Hardware Asset Reclamation Line [sn_hamp_asset_reclaim_line] |
Details of the Hardware Asset Reclamation Lines created for each reclaimed asset. |
|
Hardware Asset Reclamation Task [sn_hamp_asset_reclaim_task] |
Details of the tasks created for each Hardware Asset Reclamation Line. |
|
Asset RMA Task [sn_hamp_asset_rma_task] |
List of RMA asset task records. |
|
Hardware Asset Configuration [sn_hamp_configuration] |
Configuration records of Hardware Asset Management. |
|
HAM Content Audit [sn_hamp_content_audit] |
Details of content values that changed. |
|
Contract Renewal Request [sn_contract_renewal_request] |
Stores all the contract renewal requests through the contract renewal workflow. |
|
Contract Renewal Request Line [sn_contract_renewal_request_line] |
Stores all the contract renewal request lines through the contract renewal workflow. |
|
Contract Renewal Task [sn_contract_renewal_task] |
Stores all the contract renewal request tasks through the contract renewal workflow. |
|
Custom Device Type [sn_hamp_custom_hw_device_type] |
List of custom hardware device type records. |
|
Custom Hardware Manufacturer [sn_hamp_custom_hw_manufacturer] |
List of custom hardware device manufacturer records. |
|
Custom Hardware Product [sn_hamp_custom_hw_product] |
List of custom hardware product records. |
|
Custom Hardware Model Library [sn_hamp_custom_hw_prod_model] |
List of custom hardware model library records. |
|
Hardware Disposal Order [sn_hamp_hardware_disposal] |
List of Hardware Disposal Order records. |
|
Hardware Disposal Tasks [sn_hamp_hw_asset_disposal_task] |
Details of the tasks associated with the Hardware Disposal Order flow. |
|
Device Type [sn_hamp_hw_device_type] |
List of hardware device type records.Important: You mustn't modify the records of this table. |
|
Hardware Manufacturer [sn_hamp_hw_manufacturer] |
List of hardware device manufacturer records. |
|
Hardware Normalization Map [sn_hamp_hw_normalization_map] |
Product details such as hardware product and hardware product model IDs. |
|
Hardware Product [sn_hamp_hw_product] |
Product details such as name of the product and type of device. |
|
Hardware Model Library [sn_hamp_hw_product_model] |
Product details such as product and model number. |
|
Hardware Asset Refresh Line [sn_hamp_hw_refresh_line] |
Hardware Asset Refresh Line details such as stage, requested item, replacement model, and replacement asset. |
|
Refresh Line Tasks [sn_hamp_hw_refresh_line_task] |
Details of Refresh Line tasks associated with the Hardware Asset Refresh Lines. |
|
Import Staging [sn_hamp_import_template] |
Template for importing assets and model records. |
|
Hardware Lifecycle Definition [sn_hamp_lifecycle_definition] |
Life cycle phase of a hardware or consumable model and the associated dates. |
|
Loaner Asset Order [sn_hamp_loaner_asset_order] |
List of Loaner Asset Order records. |
|
Loaner Asset Task [sn_hamp_loaner_asset_task] |
List of Loaner Asset Order task records. |
|
Audits to Scanned Assets [sn_hamp_m2m_audit_asset] |
List of audit records of scanned assets. |
|
Planned Assets [sn_hamp_m2m_hw_asset_disposal] |
Details of the assets included in Hardware Asset Disposal Orders. |
|
Replacement Models [sn_hamp_m2m_ztr_replacement_model] |
List of replacement records for Zero Touch Refresh models. |
|
Manage Hardware Library [sn_hamp_manage_hw_library] |
List of Hardware Library content import records. |
|
Model Category Normalization Summary [sn_hamp_model_ctg_norm_summary] |
Summary of normalization of model category. |
|
HAM Resource Category [sn_hamp_resource_category] |
Subscription unit ratio and other licensing-related details of each Resource category. |
|
RMA Request [sn_hamp_rma_request] |
List of RMA request records. |
|
RMA Request Line [sn_hamp_rma_request_line] |
List of RMA request line records of RAM requests. |
|
HAM Success Activity [sn_hamp_success_activity] |
List of HAM Success Activity records. |
|
HAM Success Goal [sn_hamp_success_goal] |
List of HAM Success Goal records. |
|
Zero Touch Refresh Model [sn_hamp_ztr_refresh_model] |
Details of refresh model records for the Zero Touch Refresh flow. |
|
Zero Touch Refresh Request [sn_hamp_ztr_request] |
List of Zero Touch Refresh request records. |
|
Zero Touch Refresh Task [sn_hamp_ztr_task] |
Details of tasks associated with the Zero Touch Refresh flow. |
|
RFID asset [rfid_asset] |
Stores the RFID information of assets. |
--- title: Installed with Hardware Asset Management description: Several types of components are installed with activation of the sn\_hamp plugin, including tables, user roles, and scheduled jobs. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/installed-with-ham.html release: australia product: Hardware Asset Management classification: hardware-asset-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 5 breadcrumb: [Reference, Hardware Asset Management, IT Asset Management, Asset Management] --- # Installed with Hardware Asset Management Several types of components are installed with activation of the sn\_hamp plugin, including tables, user roles, and scheduled jobs. ## Roles installed <table id="table_j1k_3f5_fyb"><thead><tr><th> Role title </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> ham\_admin </td><td> Grants full access to the respective features of the Hardware Asset Management application including the ability to Opt-in for the Content Service. This role is used for Hardware Asset Management. </td><td> - inventory\_admin - catalog\_manager - report\_user - sn\_hamp.ham\_user - asset - procurement\_admin </td></tr><tr><td> sn\_hamp.ham\_user </td><td> Manage hardware assets and reports. This role enables users to view, create, update, and delete hardware asset records, and to generate and view asset-related reports. This role is tailored for everyday asset management tasks. </td><td> asset </td></tr></tbody> </table>## Granular roles <table id="table_rxh_hmp_yhc"><thead><tr><th> HAM functionality </th><th> Granular admin role </th><th> Description </th></tr></thead><tbody><tr><td> HAM licensing </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to:- Edit Exclusion flag \[ excluded\_from\_ham\] value over asset - **HAM Resource Categories** menu </td></tr><tr><td> Advanced Shipment Notification \(ASN\) </td><td> sn\_hamp.ham\_asn\_admin </td><td> Provides access to:- **Import shipment notification** and **Import status** UI options - Read access to the **Import template** page </td></tr><tr><td> Zero touch request </td><td> asset\_integration\_admin </td><td> Provides access to:- Create provider integration profile records in the Provider integration profile \[sn\_hamp\_provider\_int\_profile\] table - **Provider integration profiles** list in the Asset operations view of the Hardware Asset Workspace </td></tr><tr><td> HAM Guided Setup </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to:- **HAM Guided Setup** module - **Getting started** page of Hardware Asset Management Guided Setup </td></tr><tr><td> HAM application properties </td><td> sn\_hamp.ham\_system\_admin </td><td> Access to the following application properties:- **sn\_hamp.enable\_asset\_action\_validation\_incident** - **sn\_hamp.enable\_asset\_action\_validation\_change\_request** - **sn\_hamp.enable\_asset\_tag\_serial\_number\_edits** </td></tr><tr><td> HAM system properties </td><td> sn\_hamp.ham\_system\_admin </td><td> Access to the following system properties:- **sn\_hamp.update\_assets\_norm\_model\_name** - **sn\_hamp.enable\_asset\_action\_validation\_change\_request** - **sn\_hamp.enable\_asset\_tag\_serial\_number\_edits** - **sn\_hamp.enable\_shipping\_carrier\_validation\_asn** - **glide.ui.sn\_hamp\_loaner\_asset\_order\_activity.fields** - **sn\_hamp.enable\_custom\_category\_licensing** - **sn\_hamp.model\_lifecycle\_phase\_order** - **sn\_hamp.sn\_ham\_active\_entitlements** - **glide.sg.voice\_search.enabled** - **glide.ui.sn\_hamp\_asset\_reclaim\_task\_activity.fields** - **glide.ui.sn\_hamp\_ztr\_task\_activity.fields** - **sn\_itam\_common.close\_attestation\_async** - **sn\_itam\_common.sn\_enable\_indoormap\_for\_assets** - **com.sn\_itam.enable\_flow\_designer.transfer\_order\_line** - **sn\_itam\_common.asset\_tco\_benchmark\_threshold\_percentage** - **sn\_itam\_common.put\_away\_task.drop\_off\_location.delimiter** - **com.sn\_itam.enable\_flow\_designer.transfer\_order** </td></tr><tr><td> Important Actions in the Inventory view of the Hardware Asset Workspace </td><td> Admin role isn't required. The asset, inventory\_admin, or ham\_admin role is sufficient. </td><td> You can view the following important action cards in the Inventory view without the admin role:- **Inventory - Stale shipments** - **Inventory - Carrier integration failures** - **Inventory - Unmapped carrier profiles** </td></tr><tr><td> Asset operations list in the Hardware Asset Workspace </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to the following lists in the Assets operations view:- **Asset warranty** - **Carrier integration profiles** </td></tr><tr><td> Loaner asset order </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to delete records in the Loaner Asset Order \[sn\_hamp\_loaner\_asset\_order\] table. </td></tr><tr><td> Shipment </td><td> asset\_integration\_admin </td><td> Provides write access to the Ignore stale check \[ignore\_stale\_check\] column in the Shipment \[sn\_itam\_common\_shipment\] table. </td></tr><tr><td> Carrier integration </td><td> asset\_integration\_admin </td><td> Provides access to the Carrier Integration Profile \[sn\_itam\_carrier\_int\_profile\] table to perform the following tasks:- Create carrier integration profiles - View reports </td></tr><tr><td> Import assets </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to the **sn\_itam\_common.receive\_assets\_batch\_size** system property and application property. </td></tr><tr><td> Attestation </td><td> Admin role isn't required. The asset or inventory\_admin is sufficient. </td><td> Provides access to the following UI actions:- **Cancel attestation** - **Cancel schedule** </td></tr><tr><td> Contract renewal </td><td> contract\_system\_admin </td><td> Provides Write access to the **sn\_itam\_common.sn\_contract\_enable\_renewal\_flow** system property. </td></tr><tr><td> ITAM AI agents </td><td> asset\_aia\_admin </td><td> Provides access to read, write, delete, and report on the ITAM AI Agents Log \[itam\_aia\_log\] table. </td></tr><tr><td> Common Hardware Asset Management and Enterprise Asset Management tables </td><td> sn\_hamp.ham\_system\_admin </td><td> Provides access to the following tables:- RFID Connection Attributes \[sn\_itam\_common\_rfid\_conn\_attr\] - RFID Stage Asset \[sn\_itam\_common\_rfid\_stg\_asset\] - Repair order \[sn\_itam\_common\_repair\_order\] - Repair order line \[sn\_itam\_common\_repair\_orderline\] - Asset order \[sn\_itam\_common\_asset\_order\] - Asset order line \[sn\_itam\_common\_asset\_orderline\] - Loaner Asset Order \[sn\_itam\_common\_loaner\_asset\_order\] </td></tr></tbody> </table>## Scheduled jobs installed <table id="table_l1k_3f5_fyb"><thead><tr><th> Scheduled job </th><th> Description </th></tr></thead><tbody><tr><td> HAM - Content Upload </td><td> Publishes the normalized hardware models. </td></tr><tr><td> HAM - Daily Job </td><td> Calculates number of hardware and consumable models for each model category, active life cycle phase for models, and sets client schedule pull-time. </td></tr><tr><td> HAM - Hardware Lifecycles </td><td> Generates hardware life cycles. </td></tr><tr><td> HAM - Hardware Normalization </td><td> Normalizes hardware and consumables models. </td></tr><tr><td> HAM - Loaner Asset Order Allocations </td><td> Allocates assets to Loaner Asset Orders. </td></tr><tr><td> HAM - Populate Licensing Data </td><td> Populates licensing details. </td></tr><tr><td> HAMP - Content File Manager </td><td> Job is triggered from the Manage Hardware Library. </td></tr><tr><td> Purge Asset Audits More Than Year Old or with More Than 10k Assets </td><td> Removes old asset audit records or asset audits with more that 10K assets. </td></tr><tr><td> \[PA HAM\] Daily collection job </td><td> Daily job that collects scores for different parameters. </td></tr></tbody> </table>## Tables installed <table id="table_n1k_3f5_fyb"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Bundle \[alm\_bundle\] </td><td> Details of bundle assets. </td></tr><tr><td> Asset Audits \[sn\_hamp\_asset\_audit\] </td><td> Details of the asset audits. </td></tr><tr><td> Hardware Asset Reclamation Line \[sn\_hamp\_asset\_reclaim\_line\] </td><td> Details of the Hardware Asset Reclamation Lines created for each reclaimed asset. </td></tr><tr><td> Hardware Asset Reclamation Task \[sn\_hamp\_asset\_reclaim\_task\] </td><td> Details of the tasks created for each Hardware Asset Reclamation Line. </td></tr><tr><td> Asset RMA Task \[sn\_hamp\_asset\_rma\_task\] </td><td> List of RMA asset task records. </td></tr><tr><td> Hardware Asset Configuration \[sn\_hamp\_configuration\] </td><td> Configuration records of Hardware Asset Management. </td></tr><tr><td> HAM Content Audit \[sn\_hamp\_content\_audit\] </td><td> Details of content values that changed. </td></tr><tr><td> Contract Renewal Request \[sn\_contract\_renewal\_request\] </td><td> Stores all the contract renewal requests through the contract renewal workflow. </td></tr><tr><td> Contract Renewal Request Line \[sn\_contract\_renewal\_request\_line\] </td><td> Stores all the contract renewal request lines through the contract renewal workflow. </td></tr><tr><td> Contract Renewal Task \[sn\_contract\_renewal\_task\] </td><td> Stores all the contract renewal request tasks through the contract renewal workflow. </td></tr><tr><td> Custom Device Type \[sn\_hamp\_custom\_hw\_device\_type\] </td><td> List of custom hardware device type records. </td></tr><tr><td> Custom Hardware Manufacturer \[sn\_hamp\_custom\_hw\_manufacturer\] </td><td> List of custom hardware device manufacturer records. </td></tr><tr><td> Custom Hardware Product \[sn\_hamp\_custom\_hw\_product\] </td><td> List of custom hardware product records. </td></tr><tr><td> Custom Hardware Model Library \[sn\_hamp\_custom\_hw\_prod\_model\] </td><td> List of custom hardware model library records. </td></tr><tr><td> Hardware Disposal Order \[sn\_hamp\_hardware\_disposal\] </td><td> List of Hardware Disposal Order records. </td></tr><tr><td> Hardware Disposal Tasks \[sn\_hamp\_hw\_asset\_disposal\_task\] </td><td> Details of the tasks associated with the Hardware Disposal Order flow. </td></tr><tr><td> Device Type \[sn\_hamp\_hw\_device\_type\] </td><td> List of hardware device type records.**Important:** You mustn't modify the records of this table. </td></tr><tr><td> Hardware Manufacturer \[sn\_hamp\_hw\_manufacturer\] </td><td> List of hardware device manufacturer records. </td></tr><tr><td> Hardware Normalization Map \[sn\_hamp\_hw\_normalization\_map\] </td><td> Product details such as hardware product and hardware product model IDs. </td></tr><tr><td> Hardware Product \[sn\_hamp\_hw\_product\] </td><td> Product details such as name of the product and type of device. </td></tr><tr><td> Hardware Model Library \[sn\_hamp\_hw\_product\_model\] </td><td> Product details such as product and model number. </td></tr><tr><td> Hardware Asset Refresh Line \[sn\_hamp\_hw\_refresh\_line\] </td><td> Hardware Asset Refresh Line details such as stage, requested item, replacement model, and replacement asset. </td></tr><tr><td> Refresh Line Tasks \[sn\_hamp\_hw\_refresh\_line\_task\] </td><td> Details of Refresh Line tasks associated with the Hardware Asset Refresh Lines. </td></tr><tr><td> Import Staging \[sn\_hamp\_import\_template\] </td><td> Template for importing assets and model records. </td></tr><tr><td> Hardware Lifecycle Definition \[sn\_hamp\_lifecycle\_definition\] </td><td> Life cycle phase of a hardware or consumable model and the associated dates. </td></tr><tr><td> Loaner Asset Order \[sn\_hamp\_loaner\_asset\_order\] </td><td> List of Loaner Asset Order records. </td></tr><tr><td> Loaner Asset Task \[sn\_hamp\_loaner\_asset\_task\] </td><td> List of Loaner Asset Order task records. </td></tr><tr><td> Audits to Scanned Assets \[sn\_hamp\_m2m\_audit\_asset\] </td><td> List of audit records of scanned assets. </td></tr><tr><td> Planned Assets \[sn\_hamp\_m2m\_hw\_asset\_disposal\] </td><td> Details of the assets included in Hardware Asset Disposal Orders. </td></tr><tr><td> Replacement Models \[sn\_hamp\_m2m\_ztr\_replacement\_model\] </td><td> List of replacement records for Zero Touch Refresh models. </td></tr><tr><td> Manage Hardware Library \[sn\_hamp\_manage\_hw\_library\] </td><td> List of Hardware Library content import records. </td></tr><tr><td> Model Category Normalization Summary \[sn\_hamp\_model\_ctg\_norm\_summary\] </td><td> Summary of normalization of model category. </td></tr><tr><td> HAM Resource Category \[sn\_hamp\_resource\_category\] </td><td> Subscription unit ratio and other licensing-related details of each Resource category. </td></tr><tr><td> RMA Request \[sn\_hamp\_rma\_request\] </td><td> List of RMA request records. </td></tr><tr><td> RMA Request Line \[sn\_hamp\_rma\_request\_line\] </td><td> List of RMA request line records of RAM requests. </td></tr><tr><td> HAM Success Activity \[sn\_hamp\_success\_activity\] </td><td> List of HAM Success Activity records. </td></tr><tr><td> HAM Success Goal \[sn\_hamp\_success\_goal\] </td><td> List of HAM Success Goal records. </td></tr><tr><td> Zero Touch Refresh Model \[sn\_hamp\_ztr\_refresh\_model\] </td><td> Details of refresh model records for the Zero Touch Refresh flow. </td></tr><tr><td> Zero Touch Refresh Request \[sn\_hamp\_ztr\_request\] </td><td> List of Zero Touch Refresh request records. </td></tr><tr><td> Zero Touch Refresh Task \[sn\_hamp\_ztr\_task\] </td><td> Details of tasks associated with the Zero Touch Refresh flow. </td></tr><tr><td> RFID asset \[rfid\_asset\] </td><td> Stores the RFID information of assets. </td></tr></tbody> </table>**Parent Topic:**[Hardware Asset Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)
| title | Installed with Hardware Asset Management |
| description | Several types of components are installed with activation of the sn\_hamp plugin, including tables, user roles, and scheduled jobs. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/installed-with-ham.html |
| release | australia |
| product | Hardware Asset Management |
| classification | hardware-asset-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 5 |
| breadcrumb | ReferenceHardware Asset ManagementIT Asset ManagementAsset Management |