Request a loaner asset

---
title: Request a loaner asset
description: Request a temporary or loaner asset or consumable and use it for a short period.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/loaner-asset-request.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Employee self-service, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Request a loaner asset

Request a temporary or loaner asset or consumable and use it for a short period.

## Before you begin

Role required: None

While requesting a loaner asset, confirm that the start date is within three months from the date of submission, and the end date is within six months from the start date.

## About this task

Request a loaner asset for a specific period. You can request it for yourself, for another employee of your organization, or for a third-party vendor. Before the asset is installed, you can cancel the loaner asset request at any time.

You can submit a loaner order even if the product isn’t available at the moment in the location you want to select. In this case, your order is placed in the queue.

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Asset Lifecycle**.

    The **Asset Lifecycle** category isn't on the Service Catalog page by default. To add this category, log in with admin credentials, select the add content icon \[Omitted image "add\_content\_icon.png"\] Alt text: Add content icon. next to the search catalog bar and then select **Asset Lifecycle**.

2.  Select **Loaner Asset Request**.

3.  On the form, fill in the fields.

<table id="table_dk3_5kt_fnb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Requested for

</td><td>

Person for whom you're requesting the asset. You can make a request for yourself, for another employee of your organization, or for a third party vendor.

</td></tr><tr><td>

Requested for user

</td><td>

User for whom you requested the asset. This field appears only when **For company user** is selected in the **Requested for** field.

</td></tr><tr><td>

Location

</td><td>

Location where the requested asset should be provided.When the location that you specified is a service location of multiple stockrooms, the Model field shows the list of loaner asset models that are available in all those stockrooms in addition to the models available in the stockroom of that location. For more details on service locations, see [Associate a stockroom with service locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/associate-stockroom-with-service-locations.md).

</td></tr><tr><td>

Model

</td><td>

Model of the asset that you’re requesting.

</td></tr><tr><td>

Start date

</td><td>

Date when you want to start using the asset.

</td></tr><tr><td>

Return date

</td><td>

Date when you want to return the asset.

</td></tr><tr><td>

Justification

</td><td>

Reason why you need the asset.

</td></tr></tbody>
</table>    After entering the **Start date** and **Return date**, if there are no loaner assets available in the selected location and for the selected time period, a warning appears. If you still submit the loaner order, your loaner order will be in a waitlist.

4.  Select **Submit**.

    A message appears and shows whether your loaner order was placed successfully or the order was placed in a waitlist.


## What to do next

To view your request, navigate to **Self-Service** &gt; **My Requests**. You can also view your order by using the Now Mobile app.

Before you receive your loaner asset, you can cancel the loaner asset request by selecting **Cancel**. After you receive your loaner asset, the **Cancel** button doesn't appear anymore. You can also return your loaner asset before the specified **Return date**.

**Parent Topic:**[Employee self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/employee-self-sevice-ham.md)

**Related topics**  


[Request and receive assets using the Zero Touch request flow]()

[Request and receive assets using the Zero Touch Refresh flow]()

[Acknowledge receipt of assets on the Employee Center portal]()

[Confirming the assigned serialized hardware assets]()

[Raise issue related to your asset on the Employee Center portal]()