Managing RMA response orders for DaaS assets

---
title: Managing RMA response orders for DaaS assets
description: Following a request for a hardware asset return or replacement, a Return Merchandise Authorization \(RMA\) order is associated with this request by creating an RMA response order in the DaaS provider interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/manage-rma-orders.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Device as a Service, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Managing RMA response orders for DaaS assets

Following a request for a hardware asset return or replacement, a Return Merchandise Authorization \(RMA\) order is associated with this request by creating an RMA response order in the DaaS provider interface.

Completing the following tasks in the RMA order workflow results in the completion and success of an RMA response order:

1.  [Create an RMA response order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-rma-response-order.md)
2.  [Create an RMA response order line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-rma-response-order-line.md)
3.  [Assess the RMA asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/assess-rma.md)
4.  [Schedule a visit to the customer site](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/schedule-rma-daas.md) or [Ship the asset to the DaaS provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ship-rma-asset.md)

    **Note:** Follow the next steps according to the values you select when scheduling a visit to the customer site or shipping the asset to the DaaS provider for assessing the RMA asset.