Manage RMA requests
concept australia Updated Sep 10, 2026 1 min read manage-rma-req.md
Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
To close an RMA request, you have to close each of its request lines separately. To close a line, you have to complete all the line's RMA tasks, and you must provide any necessary information about the line. You close a line by first closing its Assessment task. Then the defective asset is sent for either off-site or on-site repair. The line is closed after all these tasks are finished.
- Submit an RMA request
Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. - Closing an RMA request
After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.
Parent Topic:Procurement and fulfillment
Related topics
Fulfilling hardware asset requests
Use Advanced Shipment Notification
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--- title: Manage RMA requests description: Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/manage-rma-req.html release: australia product: Hardware Asset Management classification: hardware-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Procurement and fulfillment, Use, Hardware Asset Management, IT Asset Management, Asset Management] --- # Manage RMA requests Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset. To close an RMA request, you have to close each of its request lines separately. To close a line, you have to complete all the line's RMA tasks, and you must provide any necessary information about the line. You close a line by first closing its Assessment task. Then the defective asset is sent for either off-site or on-site repair. The line is closed after all these tasks are finished. - **[Submit an RMA request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/submit-rma-request.md)** Submit a Return Merchandise Authorization \(RMA\) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. - **[Closing an RMA request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/closing-rma-request.md)** After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset. **Parent Topic:**[Procurement and fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/procurement-fulfillment-ham.md) **Related topics** [Fulfilling hardware asset requests]() [Use Advanced Shipment Notification]() [Create an inventory stock order request]() [Manage loaner assets]() [Track shipments using the integration framework]()
| title | Manage RMA requests |
| description | Initiate a Return Merchandise Authorization \(RMA\) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/manage-rma-req.html |
| release | australia |
| product | Hardware Asset Management |
| classification | hardware-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Procurement and fulfillmentUseHardware Asset ManagementIT Asset ManagementAsset Management |