Use Zero Touch request flow

---
title: Use Zero Touch request flow
description: Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/managing-standard-hw-req-ztr.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Procurement and fulfillment, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Use Zero Touch request flow

Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.

After [Configure Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/configure-ztr-flow.md) is complete, employees can submit hardware asset requests through the service catalog, and the provider receives and fulfills those requests automatically through the Zero Touch request flow.

## Zero Touch request flow tasks for your employees

1.  [Request a hardware asset through the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-hardware-assets-ztr-catalog.md).
2.  [Acknowledge receipt of an asset received through the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/acknowledge-ztr-asset-on-mobile.md).

## Zero Touch request flow task for providers

[Fulfill incoming hardware asset requests assigned to you through the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/fulfill-provider-task-ztr.md).