Read-only and client script modifiable fields in HAM tables

reference australia Updated Sep 10, 2026 6 min read read-only-fields-ham.md
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Comprehensive reference of HAM table fields that are restricted from UI editing and those which can be modified using client scripts.

Strict read-only fields in HAM tables

Table

Fields

Asset

[alm_asset]
  • Audit number [audit_number]
  • Audit type [audit_type]
  • Audited by [audited_by]
  • Disposal order number [disposal_order_number]
  • Last audit date [last_audit_date]
  • Last audit state [last_audit_state]
  • Process ID [process_id]
  • Process table [process_table]
  • Refresh request line [refresh_request_line]
  • Attestation number [attestation_number]
  • Attested by [attested_by]
  • Last attestation date [last_attestation_date]
  • Last attestation state [last_attestation_state]
  • Disposal order number [sn_itam_common_disposal_order_number]

Asset Covered

[clm_m2m_contract_asset]
  • Flow context [flow_context]
  • Extension contract [lease_extension_contract]
  • Purchase order line [po_line_item]
  • Stage [stage]

Consumable Model Lifecycle

[cmdb_consumable_model_lifecycle]

Content active [content_active_status]

Consumable Model

[cmdb_consumable_product_model]
  • License opt in [norm_license_opt_in]
  • Normalization combination [normalized_combination]
  • Normalized date [normalized_date]
  • Normalization hash 1 [normalized_hash1]
  • Normalization hash 2 [normalized_hash2]
  • Normalization hash 3 [normalized_hash3]
  • Normalization hash 4 [normalized_hash4]
  • Normalization rule [normalized_rule]
  • Normalized rule table [normalized_rule_table]
  • Normalization status [normalized_status]
  • Normalization status summary [normalized_status_summary]

Hardware Model Lifecycle

[cmdb_hardware_model_lifecycle]

Content active [content_active_status]

Hardware Model

[cmdb_hardware_product_model]
  • License opt in [norm_license_opt_in]
  • Normalization combination [normalized_combination]
  • Normalized date [normalized_date]
  • Normalization hash 1 [normalized_hash1]
  • Normalization hash 2 [normalized_hash2]
  • Normalization hash 3 [normalized_hash3]
  • Normalization hash 4 [normalized_hash4]
  • Normalization rule [normalized_rule]
  • Normalized rule table [normalized_rule_table]
  • Normalization status [normalized_status]
  • Normalization status summary [normalized_status_summary]

Product Model

[cmdb_model]
  • Norm Status Sumry Function [norm_status_sumry_function]
  • TRM product phase [trm_product_phase]

Model Category

[cmdb_model_category]

Resource category [resource_category]

Asset Audits

[sn_hamp_asset_audit]
  • Audit number [audit_number]
  • Excluded from HAM [excluded]
  • Scanned and expected [expected]
  • New [new]
  • Scanned and not expected [not_expected]
  • Expected and not found [not_found]
  • Scan date [scan_date]
  • Status [status]

Hardware Asset Reclamation Line

[sn_hamp_asset_reclaim_line]
  • Asset [asset]
  • Asset reclamation request [asset_reclaim_request]
  • Flow context [flow_context]
  • Number [number]
  • Stage [stage]

Hardware Asset Reclamation Task

[sn_hamp_asset_reclaim_task]
  • Hardware asset reclamation line [asset_reclaim_line]
  • Start date [start_date]
  • Task name [task_name]

Asset RMA Task

[sn_hamp_asset_rma_task]
  • RMA request line [rma_request_line]
  • Task name [task_name]

Hardware Disposal Order

[sn_hamp_hardware_disposal]
  • Number [number]
  • Stage [stage]

Hardware Disposal Tasks

[sn_hamp_hw_asset_disposal_task]
  • Departed [departed_assets]
  • Expected [expected_assets]
  • Not departed [not_departed_assets]
  • Not verified [not_verified_assets]
  • Substate [substate]
  • Task name [task_name]
  • Verified [verified_assets]

Device Type

[sn_hamp_hw_device_type]
  • Stage active [stage_active]
  • Stage description [stage_description]
  • Stage name [stage_name]
  • Stage UNSPSC commodity ID [stage_unspsc_commodity_id]
  • Class [sys_class_name]

Hardware Manufacturer

[sn_hamp_hw_manufacturer]
  • Name [name]
  • Stage active [stage_active]
  • Stage description [stage_description]
  • Stage name [stage_name]
  • Stage webpage [stage_webpage]
  • Class [sys_class_name]
  • Webpage [webpage]

Hardware Normalization Map

[sn_hamp_hw_normalization_map]
  • Hash [hash]
  • Product [hw_product]
  • Product model [hw_product_model]
  • Class [sys_class_name]

Hardware Product

[sn_hamp_hw_product]
  • Stage active [stage_active]
  • Stage description [stage_description]
  • Stage device type [stage_device_type]
  • Stage manufacturer [stage_hw_manufacturer]
  • Stage name [stage_name]
  • Class [sys_class_name]

Hardware Model Library

[sn_hamp_hw_product_model]
  • Stage active [stage_active]
  • Stage description [stage_description]
  • Stage product [stage_hw_product]
  • Stage model number [stage_model_number]
  • Stage name [stage_name]
  • Class [sys_class_name]

Hardware Asset Refresh Line

[sn_hamp_hw_refresh_line]
  • Flow context [flow_context]
  • Number [number]
  • Replacement model [replacement_model]
  • Request item [request_item]
  • Stage [stage]

Refresh Line Tasks

[sn_hamp_hw_refresh_line_task]

Replacement model [replacement_model]

HAMP Import File

[sn_hamp_import_file]
  • Details [details]
  • File name [file_name]
  • Status [status]

Hardware Lifecycle Definition

[sn_hamp_lifecycle_definition]
  • Product model [hw_product_model]
  • Lifecycle code [lifecycle_code]
  • Lifecycle phase [lifecycle_phase]
  • Phase start date [start_date]
  • Class [sys_class_name]

Loaner Asset Order

[sn_hamp_loaner_asset_order]
  • Asset Prepared [asset_prepared]
  • Flow context [flow_context]
  • Justification [justification]
  • Lead Time [lead_time]
  • Loaner order status [loaner_order_status]
  • Preparation start date [preparation_start_date]
  • Request type [request_type]
  • Return Date [return_date]
  • Stage [stage]
  • Start Date [start_date]

Audits to Scanned Assets

[sn_hamp_m2m_audit_asset]
  • Asset [asset]
  • Asset audit [asset_audit]
  • Audit status [audit_status]

Planned Assets

[sn_hamp_m2m_hw_asset_disposal]
  • Scanned [depart_scanned]
  • Hardware disposal order [hardware_disposal]
  • Stage [stage]
  • Scanned [verify_scanned]

Replacement Models

[sn_hamp_m2m_ztr_replacement_model]

Zero touch refresh model [refresh_model]

Manage Hardware Library

[sn_hamp_manage_hw_library]

Status [status]

HAM Maturity Content

[sn_hamp_maturity_content]
  • Staging type [stage_type]
  • Type [type]

HAM Maturity Item

[sn_hamp_maturity_item]

Type [type]

Model Category Normalization Summary

[sn_hamp_model_ctg_norm_summary]

Model category [model_category]

sn_hamp_provider_task_mapping

Status [status]

HAM Resource Category

[sn_hamp_resource_category]
  • Opt in [opt_in]
  • Resource Category [resource_category]
  • Schedule item [schedule_item]
  • Subscription unit ratio [su_ratio]

RMA Request

[sn_hamp_rma_request]
  • Flow context [flow_context]
  • Number [number]
  • Stage [stage]
  • State [state]

RMA Request Line

[sn_hamp_rma_request_line]
  • Asset [asset]
  • Flow context [flow_context]
  • Model [model]
  • Number [number]
  • Quantity [quantity]
  • RMA request [rma_request]
  • Stage [stage]

Zero touch request task

[sn_hamp_zero_touch_request_task]
  • Number [number]
  • Task name [task_name]
  • Zero touch request [zero_touch_request]

Zero Touch Refresh Request

[sn_hamp_ztr_request]
  • Asset [asset]
  • City [city]
  • Country [country]
  • Email address [email]
  • Zero touch refresh fulfillment request [fulfillment_request]
  • Mobile number [mobile]
  • Name [name]
  • Number [number]
  • Order state [order_state]
  • Provider [provider]
  • Refresh method [refresh_method]
  • Replacement model [replacement_model]
  • Requested for [requested_for]
  • Return stockroom [return_stockroom]
  • RMA request [rma_request]
  • Stage [stage]
  • State [state]
  • State/Province [state_loc]
  • Street [street]
  • Zip/Postal code [zip]

Zero Touch Refresh Task

[sn_hamp_ztr_task]
  • Number [number]
  • Substate [substate]
  • task name [task_name]
  • Zero touch refresh request [zero_touch_req]

Zero Touch Refresh Fulfillment Request

[sn_itam_ztr_fulfillment_req]

Provider [provider]

Pallet

[alm_pallet]

Number [pallet_number]

Transfer Order Line Task

[alm_transfer_order_line_task]

Substate [substate]

Asset Task

[asset_task]

DaaS account [daas_account]

Contract

[ast_contract]
  • Flow context [cmn_flow_context]
  • Process ID [process_id]
  • Process table [process_table]
  • Substate [substate]

Contract History

[clm_contract_history]
  • Previous contract ends [previous_contract_ends]
  • Previous contract Id [previous_contract_id]
  • Previous contract starts [previous_contract_starts]
  • Renewal date [renewal_date]

Model Lifecycle

[cmdb_model_lifecycle]
  • Lifecycle code [lifecycle_code]
  • Source [source]

itam_aia_log
  • AI agent feature [aia_feature]
  • Number [number]
  • Source [source]
  • Source table [source_table]
  • Domain [sys_domain]
  • User [user]

Purchase Order

[proc_po]
  • Purchase order type [purchase_order_type]
  • Source ID [source_id]
  • Source table [source_table]
  • PO type [po_type]

Purchase order line items

[proc_po_item]
  • Source ID [source_id]
  • Source table [source_table]

Contract Renewal Request

[sn_contract_renewal_request]
  • Approval [approval]
  • Approval history [approval_history]
  • Contract [contract]
  • Flow context [flow_context]
  • Number [number]
  • Stage [stage]
  • State [state]

Contract Renewal Request Line

[sn_contract_renewal_request_line]
  • Contract [contract]
  • Contract administrator [contract_administrator]
  • Applicable taxes [contract_applicable_taxes]
  • Contract approver [contract_approver]
  • End date [contract_ends]
  • Invoice payment terms [contract_invoice_payment_terms]
  • Payment amount [contract_payment_amount]
  • Payment schedule [contract_payment_schedule]
  • Options [contract_renewal_options]
  • Contract renewal request [contract_renewal_request]
  • Name [contract_short_description]
  • Start date [contract_starts]
  • Tax cost [contract_tax_cost]
  • Effective tax rate[contract_tax_rate]
  • Total cost [contract_total_cost]
  • Flow context [flow_context]
  • Number [number]
  • Renewal contract [renewal_contract]
  • Stage [stage]
  • State [state]
  • Contract number [vendor_contract]

Contract Renewal Task

[sn_contract_renewal_task]
  • Contract renewal request [contract_renewal_request]
  • Contract renewal request line [contract_renewal_request_line]
  • Renewal approver [renewal_approver]
  • Renewal contract [renewal_contract]
  • Task name [task_name]

sn_daas_common_rma_response_orderline
  • Flow context [flow_context]
  • Shipment order [shipment_order]
  • Stage [stage]

Carrier Integration Profile

[sn_itam_carrier_int_profile]

Job [job]

Import asset data rows

[sn_itam_cmn_import_asset_row]
  • Asset [asset_id]
  • Model [model_id]
  • Status [status]

Asset attestation

[sn_itam_common_asset_attestation]
  • Attestation number [attestation_number]
  • Requested by [requested_by]
  • Schedule [schedule]
  • Submission date [submission_date]
  • Domain [sys_domain]
  • Table [table]

Asset Audits

[sn_itam_common_asset_audit]

Audit number [audit_number]

Asset remediation task

[sn_itam_common_asset_rmdt_task]

Task name [task_name]

Asset Warranty

[sn_itam_common_asset_warranty]
  • Active [active]
  • Asset [asset]
  • Country [country]
  • Description [description]
  • End date [end_date]
  • External warranty ID [external_warranty_id]
  • Name [name]
  • Start date [start_date]
  • Status [status]
  • Type [type]

Attestations for asset

[sn_itam_common_attestation_asset_m2m]
  • Asset [asset]
  • Asset attestation [attestation]
  • Attestation date [attestation_date]
  • Domain [sys_domain]
  • User [user]

Asset attestation schedule

[sn_itam_common_attestation_schedule]
  • Requested by [requested_by]
  • Schedule number [schedule_number]
  • Domain [sys_domain]
  • Table [table]

Calculated Lifecycle formula

[sn_itam_common_calc_lc_formula]

Name [name]

Asset Donation Order

[sn_itam_common_donation_order]
  • Number [number]
  • Stage [stage]

Asset Donation Task

[sn_itam_common_donation_task]
  • Departed [departed_assets]
  • Expected [expected_assets]
  • Not departed [not_departed_assets]
  • Substate [substate]
  • Task name [task_name]

sn_itam_common_inbound_asset_order
  • Source order [source_order]
  • Source order table [source_order_table]

sn_itam_common_inbound_asset_orderline
  • Flow context [flow_context]
  • Shipment order [shipment_order]
  • Stage [stage]

Lifecycle Code

[sn_itam_common_lifecycle_code]
  • Code [code]
  • Long description [long_description]
  • Short description [short_description]

Planned Assets

[sn_itam_common_m2m_ast_donation]
  • Asset donation order [asset_donation_order]
  • Stage [stage]

Shipment line

[sn_itam_common_m2m_shipment_asset]
  • Alert [alert]
  • Stage [asset_stage]

Stockroom Distribution Channel

[sn_itam_common_m2m_stockroom_channel]

Function [function]

Asset prepare task

[sn_itam_common_prepare_task]

Task name [task_name]

Asset put away task [sn_itam_common_put_away_task]

Task name [task_name]

Import asset data

[sn_itam_common_receive_import]
  • Number of rows with errors [rows_errors]
  • Number of rows processed [rows_processed]
  • Number of rows ready to be received [rows_ready]
  • Number of rows successful [rows_successful]
  • Status [status]

Schedule task

[sn_itam_common_schedule_task]

Task name [task_name]

Asset selection task

[sn_itam_common_selection_task]

Task name [task_name]

Asset ship task

[sn_itam_common_ship_task]
  • Shipment order [shipment_order]
  • Task name [task_name]

Shipment

[sn_itam_common_shipment]
  • Shipment number [shipment_number]
  • Stage [stage]
  • Shipment quantity [shipment_quantity]

Shipping Carrier

[sn_itam_common_shipping_carrier]

Profile mapped date [profile_mapped_date]

Renewal contracts

[sn_m2m_renewal_contract]

Renewal task [renewal_task]
## Client script modifiable fields in HAM tables

Table

Fields

Hardware

alm_hardware

Failure risk score [risk_score]
**Parent Topic:**[Hardware Asset Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)
Keywords Read-only fields in Hardware Asset ManagementClient script modifiable fields in Hardware Asset ManagementHardware Asset ManagementHardware Asset Management tables
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