Receive the shipped asset

---
title: Receive the shipped asset
description: Once the shipment of the asset is complete, confirm the receipt of the asset by using the Receive task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/receive-daas-asset.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing inbound asset orders for DaaS assets, Device as a Service, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Receive the shipped asset

Once the shipment of the asset is complete, confirm the receipt of the asset by using the Receive task.

## Before you begin

Role required: sn\_daas\_ham.daas\_asset\_manager or inventory\_user

-   Install the Hardware Asset Management for DaaS application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
-   Install the Hardware Asset Management application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

## Procedure

1.  Navigate to **Workspaces** > **Hardware Asset Workspace**.

2.  Select the **DaaS provider** view.

3.  Select the **Inbound asset orders** tab.

4.  Select an inbound asset order number.

5.  Select the **Inbound asset order lines** tab.

6.  Select an inbound asset order line number.

7.  Select the **Asset tasks** tab.

8.  Select the asset task number with the Task type as **Receive task**.

9.  On the form, fill in the fields.

<table id="table_j5m_z5s_2bc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Unique number for the Receive task.

</td></tr><tr><td>

Asset order line

</td><td>

The inbound asset order line number associated with this task.

</td></tr><tr><td>

Due date

</td><td>

Estimated date of completing this task.

</td></tr><tr><td>

Asset

</td><td>

The asset that is selected in the Asset selection task. For more information, see [Select an asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/select-daas-asset.md).

</td></tr><tr><td>

Asset received

</td><td>

Option to confirm the receipt of the asset.Values:

-   **Yes**: The asset is received by the customer.
-   **No**: The asset isn't received by the customer.
**Note:** You must select **Yes** to close this task.

</td></tr><tr><td>

Task name

</td><td>

Name of the current task.This field is automatically set to `Receive confirmation`.

</td></tr><tr><td>

State

</td><td>

Status of the Receive task.This field is automatically set to `Open`.

</td></tr><tr><td>

Assignment group

</td><td>

The assignment group for the individual who is responsible for working on the Receive confirmation task.

</td></tr><tr><td>

Assigned to

</td><td>

The individual responsible for working on the Receive task.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the task.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the task.

</td></tr><tr><td>

Work notes \(Private\)

</td><td>

Notes about the task that are visible to all users within your organization.

</td></tr></tbody>
</table>10. Select **Close Task**.


## Result

-   The **State** field of the Receive task is set to **Closed Complete**.
-   The **Stage** field of the Inbound asset order line is set to **Completed**.
-   The **State** field of the Inbound asset order is set to **Closed Complete**.