Manage refresh of assets using Zero Touch Refresh

---
title: Manage refresh of assets using Zero Touch Refresh
description: Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/refresh-hardware-uisng-ztr.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Asset lifecycle and disposal, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Manage refresh of assets using Zero Touch Refresh

Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.

For details on the stages in the Zero Touch Refresh flow, see [Zero Touch Refresh](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/zero-touch-asset-refresh.md).

-   **[Fulfill a Zero Touch Refresh Fulfillment Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/process-zero-touch-refresh-order.md)**  
As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.
-   **[Process a Zero Touch Refresh request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/process-zero-touch-asset-request.md)**  
Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.

**Parent Topic:**[Asset lifecycle and disposal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/asset-lifecycle-disposal-ham.md)

**Related topics**  


[Request a Hardware Asset Refresh]()

[Manage your expiring contracts for leased hardware assets]()

[Reclaim hardware assets]()

[Create a disposal order]()

[Donate assets to charity organizations]()

[Calculate the active lifecycle phase for a model]()

[Manage asset bundles from your inventory]()

[Manage obligations in the Hardware Asset Workspace]()

[Manage contract repository agentic workflow in the Hardware Asset Workspace]()