Raise issue related to your asset on the Employee Center portal

---
title: Raise issue related to your asset on the Employee Center portal
description: Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/report-asset-issue-attestation.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Employee self-service, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Raise issue related to your asset on the Employee Center portal

Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.

## Before you begin

Role required: Log in as an employee.

To view the **My Assets** option on the global header navigation bar of the Employee Center portal, the value of the **enable\_assets** option must be set to **true** on the Additional options, JSON format field of the Employee Center menu record. For more details, see [Enable or disable global header options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/config-global-header-components.md).

**Note:** The **My Assets** option requires the Hardware Asset Management application to be activated.

## Procedure

1.  View the assets that are assigned to you on the Employee Center portal.

    -   Select **My Assets** in the global header navigation bar of the Employee Center portal.
    -   View the list of assets from the Employee Profile.
        1.  Select **Profile** on the global header navigation bar of the Employee Center portal.
        2.  Select the **Assets** tab.
    The page displays all the hardware and consumable assets that are assigned to you.

2.  For the asset for which you want to report an issue, select **Raise issue**.

3.  On the form, fill in the fields.

<table id="table_rtp_lqm_qdc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Location

</td><td>

Location details of the asset.

</td></tr><tr><td>

Who is affected?

</td><td>

Name of the user who is impacted by the issue with the asset. By default, this field is automatically populated with the name of the logged-in user. However, you can raise the issue on behalf of any other user.

</td></tr><tr><td>

Urgency

</td><td>

Priority to be given to the issue. By default, this field is set to **3- Low**. The other available values are:-   **1 - High**
-   **2 - Medium**


</td></tr><tr><td>

Short description

</td><td>

Brief information about the issue related to the asset. This field is required.

</td></tr><tr><td>

Preferred methods of contact

</td><td>

Mode of communication preferred. The available methods of contact are:-   Email
-   Phone
-   Self-service
-   Walk-in
-   Chat
-   Virtual Agent


</td></tr></tbody>
</table>4.  Select the Add attachments icon \[Omitted image "paper-clip-icon.png"\] Alt text: to attach any document related to the issue.

5.  Select **Submit**.


## Result

Your request is submitted successfully.

## What to do next

You can view and track the submitted requests by selecting **My Requests** on the global header navigation bar of the Employee Center portal.

**Parent Topic:**[Employee self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/employee-self-sevice-ham.md)

**Related topics**  


[Request and receive assets using the Zero Touch request flow]()

[Request and receive assets using the Zero Touch Refresh flow]()

[Request a loaner asset]()

[Acknowledge receipt of assets on the Employee Center portal]()

[Confirming the assigned serialized hardware assets]()