Request repair of defective hardware assets in your stockroom

As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders.

You can request repair of defective hardware assets through any of the following options:

Note:

Consider the following points when you create a repair order:

You can't request repair of the following assets:
- Consumables
- Assets that are part of any other workflow
You can request repair of a child asset only if you have added its parent asset to the repair order. However, assets in the pallets can be repaired.
Request repair of hardware assets using Service Catalog
Submit a Service Catalog request to repair hardware assets that are defective or pending repair in your stockroom.
Create repair orders for hardware assets in the Inventory view
Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.
Request repair of a hardware asset using the Repair option
Request repair of a defective hardware asset in your stockroom directly through an option on the asset form.

title	Request repair of defective hardware assets in your stockroom
description	As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/request-repair-defective-ham-assets.html
release	australia
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Manage repair of defective assets in your stockroom in the Hardware Asset WorkspaceRepair and maintenanceUseHardware Asset ManagementIT Asset ManagementAsset Management