Service Exchange configuration for Zero Touch Refresh

---
title: Service Exchange configuration for Zero Touch Refresh
description: The Zero Touch Refresh flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage asset refresh requests. Your employees and the provider can work on requests in their own environments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/service-bridge-config-ztr.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Zero Touch Refresh flow, Integrations and advanced configuration, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Service Exchange configuration for Zero Touch Refresh

The Zero Touch Refresh flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage asset refresh requests. Your employees and the provider can work on requests in their own environments.

## Service Exchange setup for providers

Providers should perform the following setup tasks to communicate the details of Zero Touch Refresh requests:

1.  [Install Service Exchange for Providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/install-service-bridge-v2-provider.md).

    **Note:** To migrate from the legacy Service Exchange application, see [Migrate from Service Exchange \(legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/service-bridge-v2-migrate.md).

2.  [Onboard a new Service Exchange customer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/service-bridge-v2-onboarding.md).
3.  [Trigger the assignment of a remote task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-rtd-for-providers.md).

## Service Exchange setup for employee requests

Perform the following setup to communicate the details of Zero Touch Refresh requests with the provider:

1.  [Install Service Exchange for Consumers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/install-service-bridge-v2-customer.md).
2.  [Activate the remote task definitions published by the provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/activate-rtd-for-customers.md).