Submit an RMA request

task australia Updated Sep 10, 2026 1 min read submit-rma-request.md

Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

Before you begin

Role required: asset and inventory user

The asset, inventory_user, or itil role can only access the reports of the RMA request lines.

Procedure

Navigate to All > Service Catalog > Asset Lifecycle > Asset RMA Order.
To initiate an RMA request for a defective asset or consumable, click Add.
In the Asset field on the Add Row form, select the defective asset or consumable for which you want to initiate the RMA request.

You can select multiple rows of assets and consumables. You can't select an excluded asset. For more information about asset exclusion, see Hardware Asset Management license exclusion.

If you select a consumable, a Quantity field appears beside the Asset field. In the Quantity field, enter the number of defective consumables for which you want to initiate the RMA.
To add the selected assets or consumables, click Add.
To submit the RMA request, click Submit.

Result

The RMA request is created. A confirmation message appears with the RMA request number.

Parent Topic:Manage RMA requests

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---
title: Submit an RMA request
description: Submit a Return Merchandise Authorization \(RMA\) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/submit-rma-request.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage RMA requests, Procurement and fulfillment, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Submit an RMA request

Submit a Return Merchandise Authorization \(RMA\) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

## Before you begin

Role required: asset and inventory user

The asset, inventory\_user, or itil role can only access the reports of the RMA request lines.

## Procedure

1. Navigate to **All** &gt; **Service Catalog** &gt; **Asset Lifecycle** &gt; **Asset RMA Order**.

2. To initiate an RMA request for a defective asset or consumable, click **Add**.

3. In the **Asset** field on the Add Row form, select the defective asset or consumable for which you want to initiate the RMA request.

You can select multiple rows of assets and consumables. You can't select an excluded asset. For more information about asset exclusion, see [Hardware Asset Management license exclusion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-license-exclusion.md).

If you select a consumable, a **Quantity** field appears beside the **Asset** field. In the **Quantity** field, enter the number of defective consumables for which you want to initiate the RMA.

4. To add the selected assets or consumables, click **Add**.

5. To submit the RMA request, click **Submit**.

## Result

The RMA request is created. A confirmation message appears with the RMA request number.

**Parent Topic:**[Manage RMA requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-rma-req.md)