Configure HAM success goals

---
title: Configure HAM success goals
description: Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/suc-goal-act-hw.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrations and advanced configuration, Configure, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Configure HAM success goals

Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.

A success goal defines a measurable outcome your organization wants to achieve, such as increasing normalization coverage or reducing unmanaged assets. Success activities are the specific steps that contribute to achieving a goal. Success categories group related goals for reporting and workspace display.

|Step|Task|Purpose|
|----|----|-------|
|1|[Create a success goal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-suc-goal.md)|Defines a measurable HAM maturity target for your organization.|
|2|[Create success activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-suc-act-hw.md)|Defines a specific step that contributes to achieving a success goal|
|3|[Create a success goal category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-ham-suc-cat.md)|Groups related success goals for reporting and workspace display|

For more details, see [Success portal view in Hardware Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hard-suc-port.md) and [View all maturity items for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/view-ham-maturity-items.md).

-   **[Create a success goal for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-suc-goal.md)**  
Create a success goal to track the success of the Hardware Asset Management application in your instance.
-   **[Create success activities for HAM success goals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-suc-act-hw.md)**  
Create success activities to track the success of your created goals.
-   **[Create a success goal category for hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-ham-suc-cat.md)**  
Create a success goal category to associate it with the Hardware Asset Management success goal.

**Parent Topic:**[Integrations and advanced configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/integrations-advncd-configs.md)