Supporting information for ServiceNow Otto for Hardware Asset Management \(HAM\)

---
title: Supporting information for ServiceNow Otto for Hardware Asset Management \(HAM\)
description: Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management \(HAM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/supporting-info-now-assist-ham.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [AI Agents, Agentic AI]
breadcrumb: [AI in Hardware Asset Management, Explore, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Supporting information for ServiceNow Otto for Hardware Asset Management \(HAM\)

Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management \(HAM\) application.

## Supported versions

The ServiceNow Otto for HAM application is supported starting with the Yokohama Patch 4 release.

## Supported user interfaces

You can access the agentic workflow included in the ServiceNow Otto for HAM application through the ServiceNow Otto panel in the Hardware Asset Workspace.

## Application information

Activate the ServiceNow Otto for Hardware Asset Management \(HAM\) store application \(sn\_now\_assist\_ham\) to use the agentic workflow.

This store application has the following dependencies:

-   Hardware Asset Management \(com.sn\_hamp\)
-   ServiceNow Otto for Platform \(com.sn\_genai\_platform\)
-   AI Agents for IT Asset Management \(com.sn\_itam\_aia\)

Activate the applications in the following order:

-   Hardware Asset Management \(com.sn\_hamp\)
-   ServiceNow Otto for Platform \(com.sn\_genai\_platform\)
-   AI Agents for IT Asset Management \(com.sn\_itam\_aia\)
-   ServiceNow Otto for Hardware Asset Management \(HAM\) \(sn\_now\_assist\_ham\)

**Parent Topic:**[AI in Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ai-in-ham.md)