Using Hardware Asset Management

concept australia Updated Sep 10, 2026 1 min read using-ham-classic.md

Use the Hardware Asset Management application to manage your hardware and consumable assets.

Procurement and fulfillment
Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.
Inventory and stockroom operations
Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.
Repair and maintenance
Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.
Asset lifecycle and disposal
Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.
Attestation and conformance
Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.
Reporting and performance
Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.
Employee self-service
Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.
Manage hardware asset tasks using the Mobile Agent application
Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.

Parent Topic:Hardware Asset Management

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---
title: Using Hardware Asset Management
description: Use the Hardware Asset Management application to manage your hardware and consumable assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/using-ham-classic.html
release: australia
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Hardware Asset Management, IT Asset Management, Asset Management]
---

# Using Hardware Asset Management

Use the Hardware Asset Management application to manage your hardware and consumable assets.

-   **[Procurement and fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/procurement-fulfillment-ham.md)**  
Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.
-   **[Inventory and stockroom operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-your-stockrooms.md)**  
Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.
-   **[Repair and maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/repair-maintenance-ham.md)**  
Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.
-   **[Asset lifecycle and disposal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/asset-lifecycle-disposal-ham.md)**  
Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation.
-   **[Attestation and conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/attestation-compliance-ham.md)**  
Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.
-   **[Reporting and performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reporting-performance-ham.md)**  
Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.
-   **[Employee self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/employee-self-sevice-ham.md)**  
Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.
-   **[Manage hardware asset tasks using the Mobile Agent application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-hardware-asset-tasks-mobile-agent.md)**  
Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.

**Parent Topic:**[Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/ham-landing-page.md)