Hardware Asset Workspace · SN Doc Reader

The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.

Note:

You must activate the Asset Management Workspace (sn_itam_workspace) plugin along with the Hardware Asset Management (sn_hamp) to use the Hardware Asset Workspace.

The Hardware Asset Workspace is a unified medium with multiple views that help you manage your assets efficiently. The views provide you with visibility into all the important aspects of your assets, such as dashboards on Normalization and Stockroom, Asset count by model, life cycle state, model category, and overall performance of assets.

The Hardware Asset Workspace contains the following views:

Hardware asset overview: View important actions and quick links to active tasks. Also, get a 360-degree view of the asset estate for a snapshot of assets by model type, life cycle state, and asset value.
Asset analytics: Manage resources efficiently by tracking the Total Cost of Ownership (TCO) of assets.
DaaS provider view: Manage the assets of the customers of Device as a Service (DaaS) providers.

Note: Hardware Asset Management for Device as a Service (com.sn_daas_ham) must be installed to access this view.
Inventory: View details of the entire asset inventory and stockrooms that enable you to perform inventory tasks.
Asset estate: View the asset functions and maintain accurate hardware and consumable records.
Model management: View details of different types of models being managed across hardware, software, consumables, and bundles.
Content lookup portal for Hardware Asset Management: View data related to hardware products stored in the Hardware Asset Management Content Service.
Procurement view: View and manage details of all ongoing procurement activities.
Contract management: View and manage all hardware and software contracts.
Success portal: Track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.
Asset operations: View asset operations related to inventory, shipment, procurement, hardware asset normalization, contracts, Zero Touch Refresh, and Success goals.
Hardware asset overview
Enhance your Hardware Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
Asset analytics view
Use the Asset analytics view to get a detailed view of all your hardware assets, the total cost of ownership (TCO) of your assets, and the asset performance.
DaaS provider view
The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.
Inventory view
Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.
Asset estate view
Use the Asset estate view in the Hardware Asset Workspace to view the asset functions and notifications such as expiring assets, expiring lease contracts, and take appropriate actions.
Model management view
Use the Model management view in the Hardware Asset Workspace to create or edit models, view the asset model-related functions such as hardware and consumable models nearing the end of life, and take appropriate actions.
Content lookup portal for Hardware Asset Management
The Content lookup portal gives you visibility into the data stored in the Content Library as part of the IT Asset Management Content Service via an intuitive user interface.
Procurement view
Use the Procurement view in the Hardware Asset Workspace to view and manage procurement-related details such as procurement requests, purchase orders, sourcing tasks, and receiving slips.
Contract management view
Use the Contract management view in the Hardware Asset Workspace to view and manage details of contracts such as Contract number, Contract start and end dates, terms and conditions statements.
Success portal view in Hardware Asset Workspace
Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.
Asset operations view
Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions.

Parent Topic:Exploring Hardware Asset Management

title	Hardware Asset Workspace
description	The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/hardware-asset-management/using-ham-workspace.html
release	australia
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	ExploreHardware Asset ManagementIT Asset ManagementAsset Management