Create a scrum task for Agile Development 2.0 stories

task australia Updated Sep 10, 2026 2 min read create-a-scrum-task.md
Raw file servicenow.com

Create scrum tasks in Agile Development 2.0 to break down a story into manageable pieces for your team to work on. You can create one scrum task at a time or multiple scrum tasks at once.

Before you begin

Role required: scrum_story_creator, scrum_admin

About this task

Team members volunteer for tasks based on their skills and track the hours remaining daily. If the task is not complete within the planned hours, it can be further split into additional tasks. A story is not complete until all its tasks are complete.

This task explains how to create one scrum task at a time. To save time, you can create multiple scrum tasks at once. See Create multiple scrum tasks for stories in Agile Development 2.0.

Procedure

  1. Navigate to All > Agile Development > Stories

  2. Open a story that you want to create tasks for.

  3. From the Scrum tasks related list, select New.

    Alternatively, you can create a scrum task using the Task board view of the Sprint tracking tab, on the Agile board.

  4. On the form, fill the fields.

Field

Description

Number

System-generated number for the story.

Story

Displays the story associated with the scrum task.

Priority

Priority for the task.

Planned hours

Estimated number of hours to complete the task. A typical scrum task should take between 4 and 12 hours. If the task requires more than 12 hours, consider breaking it down into multiple tasks.

Remaining hours

Estimated number of hours remaining to complete the scrum task. The assigned group member updates this value as work is progressing on the task.

Actual hours

After the task is complete, enter the number of hours the task actually took.

Type

Type of work involved.

State

Current state of the scrum task. The default for a new task is Draft.

Assignment group

Group that would work on this task. This field is automatically populated from the Assignment group of the story from which the task is created.

Assigned to

User working on the scrum task. This field is set to the story owner by default.

Blocked

Indicator to show that there are issues that prevent the scrum task from progressing.

Short description

Brief description of the scrum task.

Description

Detailed summary of the scrum task.

Work notes

Notes to indicate progress on the scrum task or issues blocking it.

5. Select **Submit**.
**Important:** When a Scrum Task is created under a Story, the date fields on the Story become read-only.

Parent Topic:Managing your product development using Agile Development 2.0

Search documentation
Search document titles and file paths on the australia branch