Atlassian Jira Integrations Common

Enable bidirectional synchronization of records between Atlassian Jira and ServiceNow Agile Development by integrating the two applications.

Resolve common issues that you might face while working with the integration of Jira and Agile Development 2.0.

Add a custom table or field, which is applicable to all your Jira projects of a specific type, to the map configuration template in Agile Development 2.0.

Several types of components are installed with activation of the Atlassian Jira integration for Agile Development application, including tables, user roles, and scheduled jobs.

Establish a connection between Agile Development 2.0 and Jira using a Jira connection alias and a Jira instance.

Create a custom workflow state map of your preference for a Jira project.

Map a field of your preference for a Jira project.

Customize the field, table, or workflow state map configuration for your Jira projects. You can customize map configuration of a single project or multiple projects of the same project style.

Map a Agile Development 2.0 table of your preference for a Jira project.

Define a batch size value that is used to fetch the metadata from the Jira projects.

Discover and import all available Jira projects and boards into Agile Development 2.0 to start using the integration between the two applications.

Understand how to enable integration project logging in Jira so that you can view details of the project logs.

Understand the workflow for the import and export of issues between Agile Development 2.0 and Jira.

Import available issues from a Jira project, with or without the team integration settings for this project, so that you can update existing records of Jira from Agile Development 2.0.

Import sprints from a Jira board so that you can track progress of these sprints directly in Agile Development 2.0.

Understand the process of importing existing issues and sprints from Jira to Agile Development 2.0.

Enable import and export of attachments between Jira and Agile Development 2.0 for a custom Agile 2.0 table that you added to the map configuration.

Create a business rule to enable export from your new custom Agile Development 2.0 table map configuration to your Jira projects.

Enable Jira identifier reference fields for your Agile Development 2.0 custom table that you added to the map configuration.

Understand the default field mapping configuration for work items of a project between Jira and Agile Development 2.0.

Associate your Jira projects and boards with assignment groups in Agile Development 2.0 to enable import and export of all available issues between the associated project and assignment group.

Reset the existing mapping configuration for multiple Jira projects to a default mapping configuration.

Schedule a job to auto-import issues and sprints periodically from Jira into Agile Development 2.0.

Understand the setup process of Atlassian Jira Integration for Agile Development 2.0.