Add comments to Docs

task australia Updated Sep 10, 2026 1 min read add-comments-to-docs-in-cwm.md

Add a comment to specific text in a Doc to share feedback or start a discussion without modifying the Doc content.

Before you begin

Role required: sn_cwm.cwm_user

About this task

[Omitted video] Description: Video demonstrating how to create and manage comments in Docs in CWM.

You can add comments to plain text, hyperlinks, dynamic data, and text inside table cells. Comments are not supported on images, empty table cells, or selections that include multiple table cells. You can mention users using @ in comments and add text and hyperlinks. You can't mention a table or an image in comments.

Note: Users can add and manage comments if they have read-only access to a document.

Procedure

Navigate to Workspaces > Collaborative Work Management.
From the Spaces menu, navigate to the Space where your Doc is located and open it.

[Omitted image "cwm-spaces-navigation-doc.png"] Alt text: Spaces menu in CWM.
Select the text you want to comment on.
Select the Add comments icon [Omitted image "add-comment-in-docs-icon.png"] Alt text: from the inline toolbar.

[Omitted image "cwm-docs-inline-toolbar.png"] Alt text: Docs inline toolbar.
In the comment popover, provide your comment.

[Omitted image "cwm-comment-popover.png"] Alt text: Comment popover in Docs.
Select Post.

Result

The selected text is highlighted with a yellow underline, indicating that a comment has been added. Email notifications are sent to users who are @-mentioned in the comment.

[Omitted image "cwm-comment-highlight.png"] Alt text: Commented text is highlighted in yellow and underlined.

Parent Topic:Collaborative documentation using CWM

64 lines · 3.0 KB Wrap lines

---
title: Add comments to Docs
description: Add a comment to specific text in a Doc to share feedback or start a discussion without modifying the Doc content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/add-comments-to-docs-in-cwm.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Add comments to Docs

Add a comment to specific text in a Doc to share feedback or start a discussion without modifying the Doc content.

## Before you begin

[Create a Doc in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/create-a-doc-in-cwm.md).

Role required: sn\_cwm.cwm\_user

## About this task

\[Omitted video\] Description: Video demonstrating how to create and manage comments in Docs in CWM.

You can add comments to plain text, hyperlinks, dynamic data, and text inside table cells. Comments are not supported on images, empty table cells, or selections that include multiple table cells. You can mention users using `@` in comments and add text and hyperlinks. You can't mention a table or an image in comments.

Overlapping comments on the same text aren't supported. To add to an existing discussion on already-commented text, reply to the existing thread instead. For more information, see [Manage comments in Docs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/manage-comments-in-cwm-docs.md).

**Note:** Users can add and manage comments if they have read-only access to a document.

## Procedure

1. Navigate to **Workspaces** &gt; **Collaborative Work Management**.

2. From the Spaces menu, navigate to the Space where your Doc is located and open it.

\[Omitted image "cwm-spaces-navigation-doc.png"\] Alt text: Spaces menu in CWM.

3. Select the text you want to comment on.

4. Select the Add comments icon \[Omitted image "add-comment-in-docs-icon.png"\] Alt text: from the inline toolbar.

\[Omitted image "cwm-docs-inline-toolbar.png"\] Alt text: Docs inline toolbar.

5. In the comment popover, provide your comment.

\[Omitted image "cwm-comment-popover.png"\] Alt text: Comment popover in Docs.

6. Select **Post**.

## Result

The selected text is highlighted with a yellow underline, indicating that a comment has been added. Email notifications are sent to users who are @-mentioned in the comment.

\[Omitted image "cwm-comment-highlight.png"\] Alt text: Commented text is highlighted in yellow and underlined.

**Parent Topic:**[Collaborative documentation using CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/cwm-docs.md)