Disable comment notifications in Docs

task australia Updated Sep 10, 2026 1 min read disable-comment-notifications-cwm.md
Raw file servicenow.com

Turn off email notifications for comment activities in Docs to manage which comment events you're notified about.

Before you begin

Role required: sn_cwm.cwm_user

About this task

You receive email notifications when a comment or reply is added to a doc that you are associated with and when you are @-mentioned.

Procedure

  1. From your user profile, navigate to Preferences > Notifications.

    [Omitted image "cwm-profile-nav-notifications.png"] Alt text: System notifications settings in notifications preferences.

  2. Select the launch icon [Omitted image "cwm-open-new-window-icon.png"] Alt text: to navigate to System notifications.

  3. Search for Docs.

    [Omitted image "cwm-docs-notification-settings.png"] Alt text: Docs comment notification preferences.

    The Docs notification settings are listed.

  4. Toggle the Docs reply on comment notification and Docs user mention comment notification settings off.

  5. Close the system notifications window and return to your main tab.

    Your notification preferences are updated.

Result

You no longer receive email notifications for any comment activity on Docs. You can still view comments directly in the Docs interface and re-enable notifications at any time by toggling the settings on.

Parent Topic:Collaborative documentation using CWM

Keywords CWMcollaborative work managementdocscommentsnotificationsdisableemailpreferences
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