Generate acceptance criteria for stories in CWM

task australia Updated Sep 10, 2026 1 min read generate-acceptance-criteria-for-stories-in-cwm.md

Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Collaborative Work Management (CWM). Review and refine suggested options to ensure they meet your requirements.

Before you begin

Role required: sn_cwm_ai.cwm_ai_user

Procedure

Navigate to Workspaces > Collaborative Work Management.
From the Spaces menu, navigate to the Board containing your story.
Select the story to open its details in the side panel.
From the Acceptance criteria field in the side panel, select the Use ServiceNow Otto to... menu ([Omitted image "icon-eap-na-context-menu.png"] Alt text:).
Select Generate acceptance criteria.

[Omitted image "na-cwm-acc-criteria.png"] Alt text: Generate acceptance criteria for a CWM story.
Review the generated acceptance criteria.
You can choose to further refine the generated content using the ServiceNow Otto context menu ([Omitted image "icon-eap-na-context-menu.png"] Alt text:) or generate a new criteria.
Select Update to save the acceptance criteria in the Story form.

Parent Topic:Sprint planning in CWM

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---
title: Generate acceptance criteria for stories in CWM
description: Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Collaborative Work Management \(CWM\). Review and refine suggested options to ensure they meet your requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/generate-acceptance-criteria-for-stories-in-cwm.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Plan sprints, Agile in CWM, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Generate acceptance criteria for stories in CWM

Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Collaborative Work Management \(CWM\). Review and refine suggested options to ensure they meet your requirements.

## Before you begin

Role required: sn\_cwm\_ai.cwm\_ai\_user

## Procedure

1. Navigate to **Workspaces** &gt; **Collaborative Work Management**.

2. From the Spaces menu, navigate to the Board containing your story.

3. Select the story to open its details in the side panel.

4. From the Acceptance criteria field in the side panel, select the **Use ServiceNow Otto to...** menu \(\[Omitted image "icon-eap-na-context-menu.png"\] Alt text:\).

5. Select **Generate acceptance criteria**.

\[Omitted image "na-cwm-acc-criteria.png"\] Alt text: Generate acceptance criteria for a CWM story.

6. Review the generated acceptance criteria.

7. You can choose to further refine the generated content using the ServiceNow Otto context menu \(\[Omitted image "icon-eap-na-context-menu.png"\] Alt text:\) or generate a new criteria.

8. Select **Update** to save the acceptance criteria in the Story form.

**Parent Topic:**[Sprint planning in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/agile-sprint-planning-in-cwm.md)