Install Collaborative Work Management

task australia Updated Sep 10, 2026 1 min read install-cwm.md

You can install the Collaborative Work Management (CWM) application (sn_cwm) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
Review the Collaborative Work Management application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

The following items are installed with Collaborative Work Management:

Roles
Tables
System properties

For more information, see Components installed with Collaborative Work Management and Properties installed with Collaborative Work Management.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Collaborative Work Management application (sn_cwm) using the filter criteria and search bar.

You can search for the application by its name or ID (sn_cwm). If you cannot find the application, you might have to request it from the ServiceNow Store.

In the list next to the Install button, the versions that are available to you are displayed.
Select a version from the list and select Install.

In the Review Installation Details dialog box, any dependencies installed with your application are listed.
If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
If demo data is available and you want to install it, select the Load demo data check box.

Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
Select Install.

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---
title: Install Collaborative Work Management
description: You can install the Collaborative Work Management $CWM$ application $sn\_cwm$ if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/collaborative-work-management/install-cwm.html
release: australia
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Collaborative Work Management, Strategic Portfolio Management]
---

# Install Collaborative Work Management

You can install the Collaborative Work Management $CWM$ application $sn\_cwm$ if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

- Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
- Review the [Collaborative Work Management](https://store.servicenow.com/sn_appstore_store.do#!/store/application/cdd2c7fdc393a110174cd0c57d40dd25) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

## About this task

The following items are installed with Collaborative Work Management:

- Roles
- Tables
- System properties

For more information, see [Components installed with Collaborative Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/components-installed-with-cwm.md) and [Properties installed with Collaborative Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/collaborative-work-management/properties-installed-with-cwm.md).

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Find the Collaborative Work Management application $sn\_cwm$ using the filter criteria and search bar.

You can search for the application by its name or ID $sn\_cwm$. If you cannot find the application, you might have to request it from the ServiceNow Store.

In the list next to the **Install** button, the versions that are available to you are displayed.

3. Select a version from the list and select **Install**.

In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5. If demo data is available and you want to install it, select the **Load demo data** check box.

Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.

6. Select **Install**.