Action form

---
title: Action form
description: Use an action form to add an action to a demand.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/action-form.html
release: australia
product: Demand Management
classification: demand-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Demand Management forms, Reference, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Action form

Use an action form to add an action to a demand.

<table id="tbl_RiskFields"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated number with a configurable prefix.

</td></tr><tr><td>

State

</td><td>

Current state of the action. All new action records are created with the state set to Open.The available states are: Pending, Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped

</td></tr><tr><td>

Priority

</td><td>

Urgency for implementing or approving the action based on impact.

</td></tr><tr><td>

Estimated Cost

</td><td>

Estimated cost the action generates.

</td></tr><tr><td>

Impact

</td><td>

The impact on the outcome of the demand if you don’t implement the action.

</td></tr><tr><td>

Approval

</td><td>

Status of approval from the stakeholders for the action. The available options are: Not Yet Requested, Requested, Approved, and Rejected.

</td></tr><tr><td>

Assigned to

</td><td>

Primary resource assigned to implement the action.

</td></tr><tr><td>

Due date

</td><td>

Requested date on which the action must be approved or implemented.

</td></tr><tr><td>

Parent

</td><td>

The demand to which this action belongs.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the action such as what the action entails, how to implement the action, who it affects, and the action outcome. Select the Suggestion icon \[Omitted image "demand-suggestion-icon.png"\] Alt text: to select a description from the list of predefined actions.

</td></tr><tr><td>

Description

</td><td>

Details of the action and its potential impact.

</td></tr><tr><td>

Work notes

</td><td>

Information about the action. Add work notes to communicate about the status of action approval, rejection, or implementation with other users.

</td></tr></tbody>
</table>**Parent Topic:**[Demand Management forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/demand-management-forms.md)