Add decisions for a demand

task australia Updated Sep 10, 2026 1 min read add-decisions-for-demand.md

As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.

Before you begin

Role required: it_demand_manager

Procedure

Navigate to All > Demand > Demands > All.
Select the demand to which you want to add a decision.
From the Decisions related list, select New.
On the Decision form, fill in the fields.

For a description of the field names, see Decision form.
Search in the knowledge base for any article related to the decision.
1. Select the search knowledge icon [Omitted image "search-knowledge-icon.png"] Alt text:.
2. If you find relevant articles, select the title of an article to view its content.
3. If you want to include the content of the article in the issue, select Attach to Decision.
  
  The article content is copied in to the Description field of the Decision form. You can modify the text if necessary.
Select Submit.

What to do next

Convert a decision to an action or request change and close the decision. For more information, see Convert one RIDAC record to another for a demand.
Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for the future. For more information, see Associate existing RIDAC records for a demand.

Parent Topic:RIDACs records for a demand

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---
title: Add decisions for a demand
description: As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/add-decisions-for-demand.html
release: australia
product: Demand Management
classification: demand-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [RIDAC \(Risk, Issue, Decision, Action, and Request Changes\) records, Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Add decisions for a demand

## Before you begin

Role required: it\_demand\_manager

## Procedure

1. Navigate to **All** &gt; **Demand** &gt; **Demands** &gt; **All**.

2. Select the demand to which you want to add a decision.

3. From the Decisions related list, select **New**.

4. On the Decision form, fill in the fields.

For a description of the field names, see [Decision form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/decision-form.md).

5. Search in the knowledge base for any article related to the decision.

1. Select the search knowledge icon \[Omitted image "search-knowledge-icon.png"\] Alt text:.

2. If you find relevant articles, select the title of an article to view its content.

3. If you want to include the content of the article in the issue, select **Attach to Decision**.

The article content is copied in to the **Description** field of the Decision form. You can modify the text if necessary.

6. Select **Submit**.

## What to do next

- Convert a decision to an action or request change and close the decision. For more information, see [Convert one RIDAC record to another for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/convert-ridac-for-demand.md).
- Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for the future. For more information, see [Associate existing RIDAC records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/reassociate-ridac-demand.md).

**Parent Topic:**[RIDACs records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/ridac-entries-for-demand.md)