Add issues for a demand

---
title: Add issues for a demand
description: Add an issue to a demand to escalate a risk or to track an unexpected problem. For example, a technical malfunction or resource unavailability that occurs during any phase of the demand life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/add-issues-for-demand.html
release: australia
product: Demand Management
classification: demand-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [RIDAC \(Risk, Issue, Decision, Action, and Request Changes\) records, Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Add issues for a demand

Add an issue to a demand to escalate a risk or to track an unexpected problem. For example, a technical malfunction or resource unavailability that occurs during any phase of the demand life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur.

## Before you begin

Role required: it\_demand\_manager

## Procedure

1.  Navigate to **All** > **Demand** > **Demands** > **All**.

2.  Select the demand to which you want to add an issue.

3.  From the Issues related list, select **New**.

4.  On the Issue form, fill in the fields.

    For a description of the field names, see [Issue form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/issue-form.md).

5.  Search in the knowledge base for any article related to the issue.

    1.  Select the search knowledge icon \[Omitted image "search-knowledge-icon.png"\] Alt text:.

    2.  If you find relevant articles, select the title of an article to view its content.

    3.  If you want to include the content of the article in the issue, select **Attach to Issue**.

        The article content is copied in to the **Description** field of the Issue form. You can modify the text if necessary.

6.  Select **Submit**.


## What to do next

-   Convert an existing issue to a decision, action, or request change and close the issue. For more information, see [Convert one RIDAC record to another for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/convert-ridac-for-demand.md).
-   Associate the issue with your existing risks so you can track dependencies and recognize trends for the future. For more information, see [Associate existing RIDAC records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/reassociate-ridac-demand.md).

**Parent Topic:**[RIDACs records for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/ridac-entries-for-demand.md)