Decision form

reference australia Updated Sep 10, 2026 1 min read decision-form.md
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Use a decision form to add a decision to a demand.

Field

Description

Number

System-generated ID number with a configurable prefix.

State

Current state of the decision. All new decision records are created with Open state.The available states are: Pending, Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped

Priority

Urgency of approving or implementing the decision based on possible impact.

Decision status

Status of the decision. The available options are: Pending, Approved, and Rejected.

Impact

Impact on the outcome of the demand if you don’t implement the decision.

Approval required

Option for determining whether approval of the decision is required.

Estimated Cost

Estimated cost of implementing the decision.

Due date

Requested date on which the decision must be approved or implemented.

Assigned to

Primary resource assigned to work on the decision. The default value is the name of the user creating the decision record.

Parent

Demand number to which this decision belongs.

Short description

Brief description of the decision such as what the decision is about, who made it, what it affects, and the decision outcome.As you start entering the title for your decision, related decisions that potentially match your decision are displayed.

Select the Suggestion icon ([Omitted image "demand-suggestion-icon.png"] Alt text:) to select a description from the list of predefined decision descriptions.

Description

Details of the decision and its potential impact.

Work notes

Information to record and track the status of decision implementation or approvals.

**Parent Topic:**[Demand Management forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/demand-management-forms.md)
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