Summarize demands with the demand summarization skill

---
title: Summarize demands with the demand summarization skill
description: Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/demand-summary-demand-classic.html
release: australia
product: Demand Management
classification: demand-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [AI skill, ServiceNow Otto, Gen AI, Generative AI, SPM, Strategic Portfolio Management, Demand summarization]
breadcrumb: [Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Summarize demands with the demand summarization skill

Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: it\_demand\_user, it\_demand\_manager

If you have custom roles that require access to this skill, update the ACLs \(access control lists\) for those roles that require access.

## Procedure

1.  Navigate to **All** > **Demand** > **Demands** > **All**.

2.  Select a demand from the **Demands** list.

3.  Select the **Summarize** button on the demand form.

    **Note:**

    -   The summary of the record is auto-generated for demands if the skill trigger is selected as Automatic.
    -   The summary is initiated when users select the **Summarize** action on a demand record if the skill trigger is selected as User trigger.

## Result

The executive summary generated by AI is displayed in the summary card.

**Important:**

Generative AI may produce inaccurate or incomplete information. Always validate AI-generated content.

\[Omitted image "summary-demand-classic.png"\] Alt text: Demand summary generated by AI.

**Note:** Select the copy icon to copy the generated summary for further use.

**Parent Topic:**[Use Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/r_UsingDemandManagement.md)

**Related topics**  


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[Create a demand]()

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[View demands]()

[Add details to demands]()

[RIDACs records for a demand]()

[Reset a demand to Draft state]()

[Delete demands]()

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