Identify similar records using AI

---
title: Identify similar records using AI
description: Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/demand-management/identify-similar-demands.html
release: australia
product: Demand Management
classification: demand-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [AI skill, ServiceNow Otto, Gen AI, Generative AI, SPM, Strategic Portfolio Management, Identify similar demand records]
breadcrumb: [Use, Demand Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Identify similar records using AI

Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

If you have custom roles that require access to this skill, update the ACLs \(access control lists\) for those roles that require access.

Role required: it\_demand\_user

## About this task

-   If similar records exist, the related list displays them.
-   If no similar records are found, a message appears and the related list remains empty.

## Procedure

1.  Navigate to **All** > **Demand** > **Demands** > **All**.

2.  Select a demand from the **Demands** list.

3.  Select the **Identify similar demands** button to detect similar demand records.

    The similar demands identified by AI are displayed in the top banner and the Similar Demands related list.

    \[Omitted image "similar-demand-new-color.png"\] Alt text: List of similar records identified by AI.


## What to do next

To view full details of a similar demand record, select the demand number link from the Similar Demands related list.

**Parent Topic:**[Use Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/demand-management/r_UsingDemandManagement.md)

**Related topics**  


[Assess demands]()

[Create a demand]()

[Summarize demands with the demand summarization skill]()

[View demands]()

[Add details to demands]()

[RIDACs records for a demand]()

[Reset a demand to Draft state]()

[Delete demands]()

[Move and resize a demand]()

[Train the similarity solution for Demand Management to find similar demands]()

[PPM PIWB template - Find similar demands]()

[Associate AI systems with demands]()

[Work with demands in Employee Slate]()