Assess the status of an epic using ServiceNow Otto

task australia Updated Sep 10, 2026 2 min read assess-epic-status-now-assist-eap.md

Use the Epic status assessment skill to evaluate epic health across six risk dimensions in Enterprise Agile Planning (EAP). ServiceNow Otto returns a red, yellow, or green health status with plain-English reasoning, giving portfolio managers a consolidated view of epic risks.

Before you begin

Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Role required: sn_apw_advanced.eap_user

Procedure

Navigate to Workspaces > Strategic Planning Workspace > Enterprise Agile Planning.
From the Agile structure section of the navigation panel, choose your EAP team that has an epic as its work item type.
From the Backlog, Hierarchy, or Planning board tabs, open your epic in its full details page.
From the Details tab, select Epic status.

ServiceNow Otto evaluates the epic and displays a status assessment card at the top of the page. The card shows a red, yellow, or green health status with reasoning based on the following dimensions:
- Story health: stories with zero story points or no sprint assigned.
- Blocked stories: stories that are actively blocked.
- Dependencies: stories waiting on incomplete prerequisite work.
- Progress: percent complete compared to expected progress.
- Timeline: overdue dates, upcoming end dates, or missing date fields.
- Ownership: no epic owner assigned or stories with no assignee.

Parent Topic:Manage team backlog in EAP

Generate acceptance criteria for EAP stories using ServiceNow Otto

Keywords epic status assessmentepic healthServiceNow OttoEnterprise Agile Planning

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---
title: Assess the status of an epic using ServiceNow Otto
description: Use the Epic status assessment skill to evaluate epic health across six risk dimensions in Enterprise Agile Planning \(EAP\). ServiceNow Otto returns a red, yellow, or green health status with plain-English reasoning, giving portfolio managers a consolidated view of epic risks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/enterprise-agile-planning/assess-epic-status-now-assist-eap.html
release: australia
product: Enterprise Agile Planning
classification: enterprise-agile-planning
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [epic status assessment, epic health, ServiceNow Otto, Enterprise Agile Planning]
breadcrumb: [Manage team backlog, Use, Enterprise Agile Planning, Strategic Planning, Strategic Portfolio Management]
---

# Assess the status of an epic using ServiceNow Otto

Use the Epic status assessment skill to evaluate epic health across six risk dimensions in Enterprise Agile Planning \(EAP\). ServiceNow Otto returns a red, yellow, or green health status with plain-English reasoning, giving portfolio managers a consolidated view of epic risks.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Role required: sn\_apw\_advanced.eap\_user

## Procedure

1. Navigate to **Workspaces** &gt; **Strategic Planning Workspace** &gt; **Enterprise Agile Planning**.

2. From the Agile structure section of the navigation panel, choose your EAP team that has an epic as its work item type.

3. From the Backlog, Hierarchy, or Planning board tabs, open your epic in its full details page.

4. From the Details tab, select **Epic status**.

ServiceNow Otto evaluates the epic and displays a status assessment card at the top of the page. The card shows a red, yellow, or green health status with reasoning based on the following dimensions:

- Story health: stories with zero story points or no sprint assigned.
- Blocked stories: stories that are actively blocked.
- Dependencies: stories waiting on incomplete prerequisite work.
- Progress: percent complete compared to expected progress.
- Timeline: overdue dates, upcoming end dates, or missing date fields.
- Ownership: no epic owner assigned or stories with no assignee.

**Parent Topic:**[Manage team backlog in EAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/using-eap.md)

**Related topics**

[Generate a story from an epic using ServiceNow Otto in EAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/generate-stories-quickly-for-eap-and-agile-2-0.md)

[Generate acceptance criteria for EAP stories using ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/eap-generate-acceptance-criteria-for-stories.md)