Generate acceptance criteria for EAP stories using ServiceNow Otto

---
title: Generate acceptance criteria for EAP stories using ServiceNow Otto
description: Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Enterprise Agile Planning \(EAP\). Review and refine suggested options to ensure they meet your requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/enterprise-agile-planning/eap-generate-acceptance-criteria-for-stories.html
release: australia
product: Enterprise Agile Planning
classification: enterprise-agile-planning
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage team backlog, Use, Enterprise Agile Planning, Strategic Planning, Strategic Portfolio Management]
---

# Generate acceptance criteria for EAP stories using ServiceNow Otto

Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Enterprise Agile Planning \(EAP\). Review and refine suggested options to ensure they meet your requirements.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Ensure that ServiceNow Otto is installed in your instance and that the following two skills are active:

-   Acceptance criteria generation
-   Refine records

For more information, see [Configure AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-workspace/configuring-na-spm.md).

Role required: sn\_apw\_advanced.eap\_user

## About this task

For an EAP story, you can generate acceptance criteria by selecting **Generate acceptance criteria** from the story header or using the ServiceNow Otto context menu in the Acceptance criteria field.

## Procedure

1.  Navigate to **Workspaces** > **Strategic Planning Workspace**.

2.  Navigate to your story using one of the following options from the left navigation menu:

    -   **Enterprise Agile Planning**: Select a team from the Agile structure and navigate to your story.
    -   **Lists**: Select **Planning items** > **Stories** and navigate to your story.
3.  Ensure that the story record is open in the Full details page.

4.  Generate acceptance criteria for the story using one of the following options:

    -   From the story form header: Select **Generate acceptance criteria**.
    -   From the Acceptance criteria field:
        1.  Place your mouse cursor in the field.
        2.  Select the **Refine with ServiceNow Otto** menu \(\[Omitted image "icon-eap-na-context-menu.png"\] Alt text:\).
        3.  Select **Generate acceptance criteria**.
    \[Omitted image "eap-na-acc-criteria.png"\] Alt text: Options to generate acceptance criteria for an EAP story.

5.  Review the generated acceptance criteria.

6.  You can choose to further refine the generated content using the ServiceNow Otto context menu \(\[Omitted image "icon-eap-na-context-menu.png"\] Alt text:\) or generate a new criteria.

7.  Save the Story form.


**Parent Topic:**[Manage team backlog in EAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/using-eap.md)