Generate a story from an epic using ServiceNow Otto in EAP

task australia Updated Sep 10, 2026 2 min read generate-stories-quickly-for-eap-and-agile-2-0.md
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Generate a complete user story directly from an epic using Quick story generation feature in EAP. Provide brief context, and ServiceNow Otto generates a story title, description, and acceptance criteria that you can review and edit before saving.

Before you begin

Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

Important: Quick story generation is only available if the following two skills are active:

  • Agile story generation
  • Generate acceptance criteria

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Role required: sn_apw_advanced.eap_user

About this task

[Omitted video] Description: AI quick story generation in EAP

Procedure

  1. Navigate to Workspaces > Strategic Planning Workspace > Enterprise Agile Planning.

  2. From the Agile structure section of the navigation panel, choose your EAP team that has an epic as its work item type.

  3. From the Backlog, Hierarchy, or Planning board tabs, open your epic in its full details page.

  4. Navigate to the Stories related list.

  5. Select Generate Story.

  6. In the context field, enter one or two lines describing the focus of the story.

    For example, enter "progress tracking for onboarding steps to help users visualize their journey and reduce abandonment rates" to direct ServiceNow Otto toward a specific area of the epic.

  7. Select Generate.

    [Omitted image "eap-na-quick-story.png"] Alt text: Generate story modal with a Story context field to enter details.

    ServiceNow Otto generates a story title, description, and acceptance criteria based on the epic context and the input you provided.

  8. Review and edit any of the generated fields inline to refine the story before saving.

    All fields are editable. You can modify, add to, or remove generated content in the title, description, and acceptance criteria fields.

    [Omitted image "eap-na-quick-story-preview.png"] Alt text: AI recommended story with detailed description and acceptance criteria.

  9. Select Save story.

    The new story is added to the Stories list of the epic.

What to do next

To further refine the story after saving, open the story record and select Generate acceptance criteria to regenerate or update the acceptance criteria using ServiceNow Otto. For more information, see Generate acceptance criteria for EAP stories using ServiceNow Otto.

Parent Topic:Manage team backlog in EAP

Related topics

Generate multiple stories at once in EAP using ServiceNow Otto

Generate acceptance criteria for EAP stories using ServiceNow Otto

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