Enable Hierarchy tab in EAP

task australia Updated Sep 10, 2026 1 min read hierarchy-enable-eap.md

Raw file servicenow.com

Run a fix script to enable the Hierarchy tab in the Enterprise Agile Planning (EAP) workspace.

Before you begin

Ensure that Application Scope of your ServiceNow instance is set to Strategic Planning.

Role required: sn_apw_advanced.eap_admin

About this task

By default, the Hierarchy tab is not enabled for use in the EAP workspace.

Running the fix script Populate parent level data for work item creates a system propertysn_apw_advanced.enable_hierarchy_view the value of the property is set to true. This action activates the Hierarchy tab and makes it available to all team members alongside the Backlog and Planning board tabs in the workspace.

Procedure

Navigate to System Definition > Fix Scripts.
Search for Populate parent level data for work item and open the record.
Select Run Fix Script.
From the Run Fix Script window, select Proceed.

The fix script creates the sn_apw_advanced.enable_hierarchy_view system property if it's not already present in your instance and sets its value to true.

What to do next

Verify that the value of the sn_apw_advanced.enable_hierarchy_view property is set to true.

Navigate to sys_properties.list
Search for sn_apw_advanced.enable_hierarchy_view and open the record.
Verify if the Value field is set to true.

Related topics

Work item hierarchy for EAP teams

Modify display limit in Hierarchy tab of EAP

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---
title: Enable Hierarchy tab in EAP
description: Run a fix script to enable the Hierarchy tab in the Enterprise Agile Planning \(EAP\) workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/enterprise-agile-planning/hierarchy-enable-eap.html
release: australia
product: Enterprise Agile Planning
classification: enterprise-agile-planning
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Enterprise Agile Planning, Strategic Planning, Strategic Portfolio Management]
---

# Enable Hierarchy tab in EAP

Run a fix script to enable the Hierarchy tab in the Enterprise Agile Planning \(EAP\) workspace.

## Before you begin

Ensure that **Application Scope** of your ServiceNow instance is set to **Strategic Planning**.

Role required: sn\_apw\_advanced.eap\_admin

## About this task

By default, the Hierarchy tab is not enabled for use in the EAP workspace.

Running the fix script **Populate parent level data for work item** creates a system property**sn\_apw\_advanced.enable\_hierarchy\_view** the value of the property is set to **true**. This action activates the Hierarchy tab and makes it available to all team members alongside the Backlog and Planning board tabs in the workspace.

## Procedure

1. Navigate to **System Definition** &gt; **Fix Scripts**.

2. Search for **Populate parent level data for work item** and open the record.

3. Select **Run Fix Script**.

4. From the Run Fix Script window, select **Proceed**.

The fix script creates the sn\_apw\_advanced.enable\_hierarchy\_view system property if it's not already present in your instance and sets its value to **true**.

## What to do next

Verify that the value of the **sn\_apw\_advanced.enable\_hierarchy\_view** property is set to true.

1. Navigate to **sys\_properties.list**
2. Search for **sn\_apw\_advanced.enable\_hierarchy\_view** and open the record.
3. Verify if the Value field is set to **true**.

**Related topics**

[Work item hierarchy for EAP teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/eap-hierarchy-tab.md)

[Modify display limit in Hierarchy tab of EAP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/enterprise-agile-planning/hierarchy-display-limit-eap.md)