Managing stale targets

concept australia Updated Nov 2, 2026 1 min read managing-stale-targets-gf.md
Raw file servicenow.com

Understand which targets become stale after a goal calendar change, and how to recover them.

Only targets with breakdowns can become stale. A target becomes stale when its stored breakdowns no longer match the goal calendar set in the system property. This can happen when the check-in frequency isn't supported by the calendar, or when the breakdowns don't match the calendar's periods, for example after the calendar mode or the fiscal calendar type changes, or after the fiscal periods are regenerated or deleted. A target can become stale even when its check-in frequency is supported by both calendars. Targets without breakdowns, including those set to None, don't become stale when the goal calendar changes.

A stale target's values and structure are locked until it is recovered. To recover it, an administrator runs the scheduled job Goal calendar alignment - Reset check-in frequency for stale targets, which clears the check-in frequency of the stale targets. The target owner then selects a check-in frequency again. As an alternative to the reset job, a goal owner or target owner can duplicate the stale target and set a check-in frequency on the copy. The copy doesn't include the remarks, work notes, or history of the stale target.

For the definition, the locked actions, and the cases that aren't stale, see Stale targets.

To run the reset job, see Reset the check-in frequency of stale targets.

  • Stale targets
    A target with breakdowns becomes stale when its stored breakdowns no longer match the goal calendar. A stale target can't be changed until its check-in frequency is cleared.
  • Reset the check-in frequency of stale targets
    Clear the check-in frequency of stale targets in a date range after a goal calendar change, so that the owners can select a frequency again.

Parent Topic:Configuring Goal Framework and Goal Framework for SPM

Search documentation
Search document titles and file paths on the australia branch