Create a dynamic category

task australia Updated Oct 1, 2026 1 min read create-a-dynamic-category-ppw.md
Raw file servicenow.com

Create a dynamic category to define the custom fields that appear on demand records of a specific demand experience.

Before you begin

Identify the custom fields that demands of the demand experience need, and the data type of each field.

Role required: admin

About this task

A dynamic category groups the dynamic attributes that appear as custom fields on demand records. When you assign the dynamic category to a demand experience, demand managers can view and update those fields in Next Experience for Demand Management. A category can have a parent category, and it inherits the attributes of its parent.

Procedure

  1. Navigate to All > Enterprise-Wide Deployment > SPM Dynamic Categories.

    The Default SPM Dynamic Namespace record opens.

  2. Select the Dynamic Categories related list.

  3. Select New.

  4. On the form, fill in the fields.

    Field Description
    Namespace Namespace that the dynamic category belongs to. This field is automatically set to Default SPM Dynamic Namespace.
    Label Display name of the dynamic category. Use a name that identifies the demand experience that the category supports.
    Parent Optional. Parent category whose attributes this category inherits. Leave this field empty to create a top-level category.
    Name Unique system name of the dynamic category.
    Description Brief description of the custom fields that the dynamic category provides.
  5. Select Submit.

  6. Open the dynamic category and add the dynamic attributes that define its custom fields.

    Supported data types are String, Boolean, Date, Date/Time, Integer, Decimal, Floating point, Choice, and Reference. For a Choice attribute, select the choice set that provides its values. To create a dynamic attribute, see Dynamic Schema.

Result

The dynamic category is available for demand experience configurations. Demands assigned to a demand experience that uses this category show its custom fields in Next Experience for Demand Management.

What to do next

Associate the dynamic category with a demand experience. For more information, see Create a demand experience.

Related topics

Enterprise-Wide Deployment for demands

Demand experiences

Keywords dynamic categorycustom fieldsdemand experienceSPM
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