Demand task form

reference australia Updated Sep 10, 2026 1 min read create-demand-task-form-ppw.md
Raw file servicenow.com

The Demand Task form enables you to create or modify a demand task.

Field

Description

Short description

Brief summary of the task.

Assignment group

Team or group responsible for handling the task.

Number

System-generated ID number with a configurable prefix.

Assigned to

Resource responsible for executing or progressing the task. The following conditions apply:- If an assignment group is defined, users in the assignment group are listed.

  • If skills are defined, users with those skills are listed.
  • Users with the timecard_user role are also listed.

Priority

Urgency and importance of the task such as high, moderate, or low.

Additional assignee list

Users assigned to the demand task and the single primary resource defined in the Assigned to field.

State

Current state of the demand task. All new demand task records are created in the Open state.The available values are:

  • Pending
  • Open
  • Work in Progress
  • Closed Complete
  • Closed Incomplete
  • Closed Skipped

Category

Category of the demand task.The available values are:

  • Initial review
  • Effort estimate
  • Cost estimate
  • Benefit estimate
  • Risk assessment

Due date

Expected completion date and time for the task.

Actual effort

Actual time spent on the demand task, derived from the approved time card.If this field doesn't appear by default, you need to customize the Demand Task form.

Actual cost

Actual cost of the demand task, derived from hours worked and the hourly rate defined in the rate card. If no rate card is defined, the hourly rate comes from the default labor rate card or default system property.

Description

Brief description of the demand task.

Work notes

Information about the demand task.

Search documentation
Search document titles and file paths on the australia branch