Feedback form

---
title: Feedback form
description: Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in Feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/product-feedback/feedback-form.html
release: australia
product: Product Feedback
classification: product-feedback
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Form field information for Feedback application, Reference, Feedback in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Feedback form

Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in Feedback.

**Note:** Operational Sustainability Workspace and Strategic Planning users can’t view the fields that aren’t added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields. For information on how to configure the form layout, see [Configuring the form layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-form-layout.md).

<table id="table_xnn_4lp_5xb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

A brief description of the feedback.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the feedback.

</td></tr><tr><td>

Product idea count

</td><td>

Number of product ideas associated with the feedback.

</td></tr><tr><td>

State

</td><td>

Current state of the feedback. The available options are:-   Submitted
-   Need more information
-   Under review
-   In backlog
-   Planned
-   In development
-   Completed
-   Unlikely to implement
-   Duplicate
-   Already exists

</td></tr><tr><td>

Assigned to

</td><td>

User who is assigned to the feedback.

</td></tr><tr><td>

Source

</td><td>

Source of the feedback. The available options are:-   Chat
-   Customer meeting
-   Email
-   Social media
-   Idea portal

</td></tr><tr><td>

Type

</td><td>

Type of the feedback. The available options are:-   Issue
-   Enhancement request
-   Insight

</td></tr><tr><td>

Product

</td><td>

Product associated with the feedback.

</td></tr><tr><td>

Customer

</td><td>

The customer who submitted the feedback.

</td></tr><tr><td>

Sentiment

</td><td>

Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral.

</td></tr><tr><td>

Created by

</td><td>

User who created the feedback record.

</td></tr><tr><td>

Business application

</td><td>

Business application that this feedback is related to.

</td></tr></tbody>
</table>The following is the list of related tabs:

-   Product ideas tab: Displays all the ideas that are linked with the feedback record. For more information, see [Associate feedback with a product idea](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/associate-feedback-with-product-idea.md).
-   Planning items tab: Displays all the planning items that are linked with the feedback record. For more information, see [Associate a feedback or product idea with a planning item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/associate-feedback-with-planning-item.md).
-   Related items tab: Displays all the non-planning items that are linked with the feedback record. This tab is only available if the non-planning items are linked. For more information, see [Associate feedback or product ideas with non-planning items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/associate-feedback-with-non-planning-item.md).

**Parent Topic:**[Form field information for Feedback application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/form-field-information-for-product-feedback.md)

**Related topics**  


[Create Feedback in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/create-feedback-in-sp.md)