Feedback in Strategic Planning

---
title: Feedback in Strategic Planning
description: Build a customer-centric feedback management system and optimize the process of creating and associating feedback and product ideas with Feedback application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/product-feedback/product-feedback-landing.html
release: australia
product: Product Feedback
classification: product-feedback
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Strategic Planning, Strategic Portfolio Management]
---

# Feedback in Strategic Planning

Build a customer-centric feedback management system and optimize the process of creating and associating feedback and product ideas with Feedback application.

\[Omitted video\] Description: Feedback overview video.

## Feedback overview

The Feedback application is available for users with a Strategic Portfolio Management \(SPM\) Pro license.

The Feedback application simplifies the process of gathering and analyzing user feedback to make informed decisions on your product. The intuitive interface provides real-time feedback on your product features, usability, and performance and help users to share their thoughts. With Feedback application, you create feedback or product ideas and link them with a feedback or product idea or planning or non-planning items.

Leverage the multi-feedback summarization skill to quickly summarize one or multiple feedback and streamline feedback analysis. Create planning or non-planning items by copying the generated summary and save time on manual item creation. Use the Planning Item Doc Summarization and Actions skill to generate a summary from selected content in Docs.

## Get started

<table id="table_xvr_t1r_szb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn the key features and business value of Feedback in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/explore-product-feedback-in-sp.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up the core configuration for Feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/configuring-product-feedback-in-sp.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-alignment.svg"\] Alt text:Manage feedback or product idea and take feedback-driven decisions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/managing-product-feedback-in-strategic-planning.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get information about components, forms, tables, and system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/product-feedback/product-feedback-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   Ask or answer questions in the [Strategic Portfolio Management forum of ServiceNow Community](https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)