Enable Virtual Agent for PPM

---
title: Enable Virtual Agent for PPM
description: Enable Virtual Agent for PPM to start chatting with the Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/project-management/setup-ppm-va.html
release: australia
product: Project Management
classification: project-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Agent for PPM, Using Project Management, Project Management, Project Portfolio Management, Strategic Portfolio Management]
---

# Enable Virtual Agent for PPM

Enable Virtual Agent for PPM to start chatting with the Virtual Agent.

## Before you begin

Role required: admin, virtual\_agent\_admin

The base system provides predefined Virtual Agent topics \(chatbot conversations\). To customize a topic, duplicate it and then edit it. See [Virtual Agent Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md)

## Procedure

1.  Navigate to **All** > **Collaboration > Virtual Agent > Designer > Topics**.

2.  Select the **PPM Virtual Agent** card to open it.

    -   To use the provided topic with no changes, select **Publish**.
    -   To duplicate the topic so you can customize it, select **Duplicate**. Enter a name for the duplicate topic and select **Save**.

**Related topics**  


[PPM Virtual Agent conversation flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/ppm-va-conversations.md)

[Reusable PPM Virtual Agent topic blocks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/project-management/ppm-va-topic-blocks.md)