Manage Risk, Issue, Decision, Action, or Request Change \(RIDAC\)

Use RIDAC to identify, track, and manage risks, issues, decisions, actions, and change requests in Project Workspace.

Overview of RIDAC

RIDAC stands for Risks, Issues, Decisions, Actions, and Change Requests. It is a structured framework that helps you maintain project health and governance by tracking all the factors that can affect your project's success. Each RIDAC element serves a specific purpose:

Risks: Potential events or conditions that may impact your project if they occur
Issues: Current problems or obstacles that are actively affecting your project
Decisions: Key choices made during the project that needs to be documented and tracked
Actions: Tasks or steps that must be completed to address risks, issues, or decisions
Change Requests: Proposed modifications to the project scope, schedule, or resources

The RIDAC menu is expanded by default when you open Project Workspace, displaying all three sub-menus: AI Identified Risks, RIDAC by Type, and All RIDAC. If you collapse the RIDAC menu, it stays collapsed for the rest of your session. The changed view is saved as user preference and is retained even after actions such as accepting a risk from AI Identified Risks and reloading the page.

To manage RIDAC in your project:

Generate, accept, and reject risks
Create RIDAC records from RIDAC by Type page
Export RIDAC data from All RIDAC page
Convert one RIDAC record to another for a project in Project Workspace
Generate, accept, and reject risks
Use generative AI to identify, generate, and manage potential risks in your project based on insights, resources, financials, milestones, and work notes.
Create RIDAC records from RIDAC by Type page
Create and manage RIDAC records organized by type in Project Workspace.
Add RIDAC records to projects from All RIDAC page
Add a Risk, Issue, Decision, Action, or Request Change (RIDAC) record to your project in All RIDAC page. Adding RIDAC records enable you to keep a track of risks or issues during the project life cycle and help in analyzing the outcome of a project.
Export RIDAC data from All RIDAC page
Export your RIDAC data as a file from All RIDAC page. Use this file to provide RIDAC updates to external stakeholders or a wider audience. Save time by generating an export file with the latest information and avoid copying information into different files.
Associate existing RIDAC records for a project in Project Workspace
Link existing RIDAC records to one another for your project in Project Workspace. A RIDAC record stands for Risks, Issues, Actions, Decisions, and Request Changes. Keep a record of risks or issues and their outcome for analysis at project closure and planning.
Convert one RIDAC record to another for a project in Project Workspace
Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a project in the Project Workspace. Keep a record of risks or issues and their outcome for analysis at project closure and planning. Track the risks and issues throughout the project life cycle.

Parent Topic:Project Workspace

title	Manage Risk, Issue, Decision, Action, or Request Change \(RIDAC\)
description	Use RIDAC to identify, track, and manage risks, issues, decisions, actions, and change requests in Project Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-business-management/project-workspace/manage-ridac-pw.html
release	australia
product	Project Workspace
classification	project-workspace
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	3
keywords	use
breadcrumb	Project WorkspaceProject Portfolio ManagementStrategic Portfolio Management