Assign unassigned work using Resource finder

---
title: Assign unassigned work using Resource finder
description: Assign resource using the AI suggestions which match the skill-set and primary attributes requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/resource-management/assign-resources-using-resource-finder.html
release: australia
product: Resource Management
classification: resource-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Resource Management Workspace, Use, Resource Management Workspace, Project Portfolio Management, Strategic Portfolio Management]
---

# Assign unassigned work using Resource finder

Assign resource using the AI suggestions which match the skill-set and primary attributes requirements.

## Before you begin

Role required: resource\_user, resource\_manager

## About this task

The AI resource finder uses generative AI to calculate AI rationale for available resources. Review the fit scores and availability before assigning a resource. Selecting a resource opens the existing assign resources modal where you can review allocations and distributions before confirming the assignment.

AI resource finder helps resource and project managers identify the best-fit resources for unassigned resource assignments in a project. The fit score indicates how well a resource matches a task based on the availability, past experience, similar kind of work and working on same projects. Resource managers review the AI-generated fit scores and rationale and decide which resource to assign to an unassigned assignment. The resource finder modal displays the following information for each resource:

-   Fit score: Percentage match of a resource for the task. The Fit score is deterministic and is not generated using AI.
-   Rationale: AI-generated explanation for the fit score.
-   Availability: The availability of the resource for a task.

For more information regarding how the Resource finder works and the resources are mapped, see [Resource finder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/resource-management/explore-rmw.md).

## Procedure

1.  Navigate to **All** > **Resource Management Workspace**.

2.  Select the Resource cards icon \(\[Omitted image "rmw-resource-cards-L1-icon.png"\] Alt text: Resource cards icon.\) from the menu and open a resource card.

    Alternatively, you can view unassigned tasks using the Unassigned assignment requests widget from the overview dashboard.

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**Parent Topic:**[Using Resource Management Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/resource-management/using-rmw.md)