Create a non-monetary benefit plan for an epic

task australia Updated Sep 10, 2026 6 min read create-non-monetary-benefit-plan-safe-epic.md
Raw file servicenow.com

Epic benefit plans capture the potential non-financial benefits accrued by the epic when the epic is executed. Create a non-monetary benefit plan to specify the estimated benefit in a category spanning one or more fiscal periods.

Before you begin

Role required: safe_product_owner, safe_scrum_master, or safe_admin

About this task

The non-monetary benefit plan breakdown records are automatically created when you save the benefit plan by selecting Automatic or Manual in the Breakdown Type field. The non-monetary benefit plan breakdown records specify the estimated and actual non-financial benefits at a granular level for specific fiscal periods, such as FY16: April and FY16: May. The Non-monetary Benefit Plan Breakdowns related list shows the aggregated benefits for estimated and actual non-financial benefits for each fiscal period for the epic.

Procedure

  1. Navigate to All > Agile Development > Epics.

  2. Open the required epic.

  3. Click the hamburger icon ([Omitted image "hamburger-icon.png"] Alt text: Hamburger icon) and navigate to View > Benefit.

  4. On the form, fill in the required fields in the Planning section.

    This section is available when the Benefit view is selected.

    Field Description
    Planned start date Projected start date for the epic. The planned start date can be the current date or a future date.
    Planned end date Projected end date for the epic. The planned end date must be after the planned start date.
    Planned benefit Benefit value that is rolled up from the benefit breakdown.
    Actual start date Actual start date for the epic. The actual start date can be on or before the planned start date.
    Actual end date Actual end date for the epic. The actual end date can be before the planned start date but not before the actual start date.
    Actual benefit Actual benefit value that is rolled up from the actual benefit in the benefit breakdown.
  5. Save the record.

  6. Click the Non-monetary Benefit Plans related list.

  7. To create a non-monetary benefit plan, click New.

  8. On the form, fill in the fields.

Field

Description

Name

Descriptive name of the benefit plan.

Work

Epic to which the benefit plan belongs.

Sponsor

Sponsor for the epic.

Category

Type of benefit:- Hard: Benefits that can be measured in terms of revenue.

  • Soft: Benefits that are measured in terms of value.

Sub category

Subcategories of hard and soft benefits.The value of the Category field determines the choices available in this field.

Benefit type

Type of benefit. Select Non-monetary benefits.

Offset type

Field to indicate when the benefits start to be realized. Select any of the following options:- None: The default value is None. When you select None, you must manually enter the benefit plan start and end fiscal periods.

  • Milestone: After completion of a milestone.
  • Start Date: At the start of the epic.
  • End Date: After the epic ends. If the value in the Offset type field changes, the benefit plan start date shifts accordingly. For example, consider the Offset type field is set to End Date and the end date of the epic changes. Then the start date of the benefit plan shifts to align with the new end date of the epic.

Milestone

Epic milestones to which the benefit plan belongs. This field appears only when Milestone is selected from the Offset type field.

Milestone start date

Start date of the selected milestone. This field appears only when Milestone is selected from the Offset type field.

Work start date

Start date of the epic. This field appears only when Start Date is selected from the Offset type field.

Work end date

End date of the epic. This field appears only when End Date is selected from the Offset type field.

Offset

Number of periods before or after the offset type when the benefit plan starts. For example, if the offset type is selected as End Date and the offset is -2, the benefit plan is two periods prior to the epic end date. If the epic end date changes, the benefit plan start date shifts to two periods prior to the new epic due date.

Duration in periods

The length, in periods, of the benefit plan.

Start fiscal period

Starting fiscal period. This field is populated based on the value in the Offset field relative to the selected Milestone, Work start date, or Work end date, and Duration in periods field values.This field is editable if you select None in the Offset type field.

When you change the start fiscal period, the associated benefit breakdown values also change.

End fiscal period

Ending fiscal period. This field is populated based on the value in the Offset field relative to the selected Milestone, Project or Demand start date, or Project or Demand end date, and Duration in period values.This field is editable if you select None in the Offset type field.

When you change the end fiscal period, the associated benefit breakdown values also change.

Associated benefit

Monetary benefit that is associated to this non-monetary benefit plan.

Field

Description

Measure

Type of measure for the non-monetary benefit plan. The measure types are Count, Percentage, Hours, Days, and Score.Select the option Yes/No to track the benefits that are not quantifiable. When this option is selected, the only field available is Benefits achieved. You can select the check box to indicate that the benefits have been achieved.

Non-monetary entered benefit

Estimated value of the potential benefit.

Any change in the planned benefit in the benefit plan updates the associated benefit breakdown values for future fiscal periods only.

Non-monetary planned benefit

Benefit value that is rolled up from the benefit breakdown.

Benefits achieved

Option to indicate if the benefit is achieved.

Breakdown type

Type of breakdown creation when you save the benefit plan.- None: No breakdowns are created.

  • Automatic: A Non-monetary Benefit Plan Breakdowns record is created automatically with data. The breakdown is calculated linearly.
  • Manual: A Non-monetary Benefit Plan Breakdown record is created automatically but without data in the Entered benefit column.

Aggregation mode

Determines how the roll-up happens from breakdowns to the benefit plan and updates the values in the Non-monetary planned benefit and Non-monetary actual benefit fields.- Sum: Aggregates data from all breakdowns.

  • Average: Average value from all breakdowns.
  • Most recent: Recent breakdown value.
  • Max: Maximum value among the breakdowns.
  • Min: Minimum value among the breakdowns.

Non-monetary actual benefit

Actual benefit value that is rolled up from the actual benefit in the non-monetary benefit plan breakdown.

9. Click **Submit**.

What to do next

Parent Topic:Define an epic in SAFe

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