ServiceNow Otto skills for Strategic Planning

concept australia Updated Sep 10, 2026 2 min read ai-skills-spw.md
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Use ServiceNow Otto skills to generate portfolio insights, generate goals insights, and targets for goals.

Skills

  • Portfolio insights skill

    Gain AI-generated insights for planning items within a portfolio plan using the Portfolio insights skill. Identify planning items that are delayed beyond their planned end date, have delayed starts, or have misalignments between planned and approved dates. View AI-generated top root causes and recommended actions for each insight category to help address delays and misalignments.

    Select the Portfolio insights button on the planning page of a portfolio plan. The insights for the portfolio plan are displayed in an AI-generated summary card.

    [Omitted image "view-portfolio-insights-spw.gif"] Alt text: Portfolio insights summary card displaying AI-generated root causes and actions.

  • Goal insights skill

    Generate insights for goals to gain predictive, actionable visibility into goal health using the Goal insights skill. The skill analyzes the goal, its targets, subgoals, and aligned work. It then delivers concise, data‑driven insights, including AI forecasted status, confidence of achieving the goal, targets at risk, and delayed or stalled aligned work. These insights help goal owners and contributors proactively manage risks and improve goal outcomes. You can trigger the skill by selecting the Goal insights or Show insights on the grid view or goals' full details page respectively.

    Note: When you generate insights for a goal, insights are also generated individually for each of its targets.

  • Target generation skill

    Generate measurable targets from goal's information and optional context with the Target generation skill in Strategic Planning Workspace. The skill automatically populates key fields in the target creation form, ensuring precision and alignment to the goal. This enables teams to define clear and measurable outcomes and accelerate the target creation process.The skill also sets the check-in frequency from the context that you provide, using only the frequencies that the active goal calendar supports. If the context asks for a frequency that the calendar doesn't support, the skill sets a supported frequency instead. For example, on a 4-4-5 fiscal calendar, a monthly request sets Period.

Parent Topic:Exploring Portfolio Planning in Strategic Planning Workspace

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