Epic planning item form

reference australia Updated Sep 10, 2026 4 min read epic-form.md
Raw file servicenow.com

Learn about the fields of the epic form. Use this form to create or edit the details of a planning item of the type Epic in Strategic Planning.

These fields are displayed on the full details page of the planning item.

Field

Description

Name

Brief description of the planning item.

Description

Detailed information of the planning item.You can refine epic description using the Refine records skill, if the ServiceNow Otto for SPM application is installed.

State

Current working state of the planning item.

Owner

User assigned to this planning item.

Planning state

State of the planning item in the Strategic Planning Backlog.

Percent complete

Percentage of work completed for this planning item.

Methodology

Agile methodology used.

Enabler

Option to indicate if this epic is an enabler.

MoSCoW

Priority of this planning item based on its importance. The available options are:- 1 - Must have

  • 2 - Should have
  • 3 - Could have
  • 4 - Won’t have

Portfolio

Portfolio that this planning item is associated to.

Product

Product that this planning item is associated to.

Strategic program

Strategic program that this planning item is associated to.

Product enhancement

Product enhancement that this planning item is associated to.

Primary goal

Goal that is associated with this planning item as the primary goal.

Primary target

Target that is associated with this planning item as the primary target.

Work notes

Notes to capture the updates and discussions on the planning item as the work progresses.

Strategic priority

Strategic priority that this planning item is related to.

|Field|Description| |-----|-----------| |Approved start date|Approved start date for this planning item.| |Approved end date|Approved end date for this planning item.| |Actual start date|Actual date on which the work for this planning item has started.| |Actual end date|Actual date on which the work for this planning item is complete.| |Planned start date|Planned start date for this planning item.| |Planned end date|Planned end date for this planning item.|

Field

Description

Priority

Priority of this planning item.

Phase

Phase of this planning item.This field is available only if the planning item is of the type Project.

Business capabilities

Business capabilities of this planning item.

Business application

Business application that this planning item is related to.

Other impacted business applications

Business applications that this planning item has an impact on.

Missing estimate

Number of stories in the epic that are missing estimates.

Percent complete by count

Percentage of completed work in the epic. Story count is used to calculate this value.

Completed count

Number of completed stories in the epic.

Completed estimate

Sum of the estimates of all the completed stories in the epic.

T-Shirt size

Size of the demand.

Total count

Number of stories in the epic.

Total estimate

Sum of the estimates of all stories in the epic.

Percent complete by estimate

Percentage of completed work in the epic. Story estimate is used to calculate this value.

Field

Description

WSJF score

Weighted Shortest Job First (WSJF) score is used to prioritize and sequence jobs to result in optimum business value. An epic with the highest WSJF score gets the highest priority for implementation.This field is automatically filled using other field values in this section.

User-business Value

Business value of the job based on parameters like impact on revenue or other solutions in the market offering similar capabilities.

Job size

Estimated duration for completion of the job.

Time criticality

Impact on the business when deadlines are missed. For example, how projected revenue gains are reduced over time when deadlines are shifted.

Risk reduction

Analyze how much risk that this epic can help you avoid by answering questions such as:- Does the job add value to the business in other ways?

  • Does the job bring in new business opportunities?
  • Does the job reduce the risk for a future delivery?
|Field|Description| |-----|-----------| |Planned cost|Planned cost to take up this planning item.| |Planned capEx|Planned capital expenditure for this planning item.| |Planned opEx|Planned operational expenditure for this planning item.| |Planned benefit|Planned benefit from this planning item.| |Actual benefit|Actual benefit achieved from this planning item,| |Actual cost|Actual cost on this planning item.| |Actual capEx|Actual value of capital expenditure for this planning item.| |Actual opEx|Actual value of operational expenditure for this planning item.| |Planned ROI|Planned return of investment for this planning item.|

Related topics

Create planning items from the roadmap view

Add planning items to Prioritization

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