Test Management

Activate the Test Management 2.0 plugin (com.snc.test_management.2.0) if you've the admin role.

Define a custom column to display information important to you in the Test plan work item hierarchy section of the Planning tab. For example, define a column to view the percentage of test plan that has been completed.

Test Management 2.0 offers a few enhancements over Test Management 1.0.

Assign the test cases in a test plan to users with the tester (tm_tester) role and to business users.

Use the business stakeholder role to read and retrieve data from any table of the Test Management 2.0 applications to generate reports.

Use the business stakeholder role to read and retrieve data from any table of the Test Management 1.0 application to generate reports.

Notify testers about the test cases that are assigned to them through guided test execution by using the Assessments application to notify testers about assigned test cases.

Use test cases to group related tests together so that you can add them to a test suite or a test plan.

Perform tests, record test results, and update the test status after test cases are assigned.

The ServiceNow Test Management 1.0 application provides a tool for manual software testing.

Set up and monitor the test suites, test cases, and test plans.

Use test plans in Test Management 1.0 to plan how to test your feature or application.

Record approval of the test plan by using the functionality to sign off a test plan.

Use tests to determine if a feature or an application is working correctly.

Use test suites to group test cases together so that you can execute your tests efficiently.

Create a short test plan when the testing effort is minimal. You can also use it when you want to avoid the overhead of creating a test plan and a test cycle for a test execution suite.

Create a test from the Sprint Tracking view to automatically link it to a story and track whether the story meets its acceptance criteria.

Define how to test a product or feature by creating a test plan.

Group related tests into a test set. Test sets help you find tests by category or tag.

Create a test specifying conditions or steps to determine whether a feature is working correctly.

Test Management 2.0 offers a few data model enhancements over Test Management 1.0.

Domain separation is supported in Test Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Test Management 2.0 offers a few functionality enhancements over Test Management 1.0.

Several types of components are installed with activation of the Test Management plugin, including tables and user roles.

Several types of components are installed with activation of the Test Management 2.0 plugin (com.snc.sdlc.test_management), including tables, and user roles.

Convert test suites in Test Management 1.0 to test sets in Test Management 2.0. Start using Test Management 2.0 for its enhanced testing capabilities and features.

Migrate your test data from Test Management 1.0 to Test Management 2.0, and start using Test Management 2.0 for its enhanced testing capabilities and features.

Test Management 2.0 helps you deliver software products more efficiently and with fewer defects by managing and streamlining testing processes for both testers and managers. You can create multiple versions of a test and integrate with Agile Development 2.0.

Validate that Test Management 2.0 still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

View test plan reports on the Test Management dashboard.

Key terms describe the terminology used in Test Management.

The tasks associated with manual software testing can be divided into several steps.

You can use Test Management 2.0 for general testing such as testing a phase in a release, testing a set of features or products before their market launch. It also includes performing release readiness testing on integration and accessibility (for new software).

View the test scenario, execute all the steps of the test, and review the test result.

Run your test assignments and capture the results.

You can use Test Management 2.0 with Agile Development 2.0 to test the work of a scrum team sprint-by-sprint.

To activate the Test Management (com.snc.test_mgmt) plugin you must have an admin role.

Add new test cases to your test plans so that you can assign them to testers and start test execution.

Create and add test case to an existing test suite.

Create and add a new test to an existing test case.

Assign an existing defect to a test case to track the relationship between defects and test cases.

Use the Test Cases related list on the Test Plan form to assign testers.

Assign the test case to a tester from the Visual Task Board (VTB).

Cancel the guided testing process after it has started so that you can restart it when appropriate.

Review and sign off the test plan so that you can record the approval of the test plan.

Create a test with the details of an existing test.

Create a test suite with the details of an existing test suite.

Create a test case to group one or more related individual tests.

Create a test to see if your features are working correctly.

Create a test plan to detail how a product or a feature is to be tested.

A test suite is made up of one or more test cases that are grouped for execution purposes.

Create a test environment to define the setup to be used when conducting the tests in a test plan.

Delete a test case and all the tests associated to it.

Create assessments for the assigned testers of each test case in a test plan by notifying them to start testing. The test manager can initiate guided test execution from the Test Plan form.

Track the testing progress for test plans, test cases, and individual tests using the Test Plans module or the Test Management dashboard.

Perform tests from an assigned test case and record results.

Perform tests from an assigned test case and record results using the Test Case form.

Perform tests from an assigned test case and record results using a bulletin board-type graphical interface.

Report a defect from an individual test that has failed so that you can further investigate the test failure.

Manually update the status of a test case. The status of the individual tests in a test case does not affect the overall status of the test case.

Test Board gives you a comprehensive view of your test plans and enables you to manage test plans more efficiently.

The ServiceNow Test Management application streamlines the management of testing processes to help you deliver software products more efficiently and with fewer errors.

The ServiceNow Test Management 2.0 application streamlines the management of testing processes to help you deliver software products more efficiently and with fewer errors. You can create multiple versions of a test and integrate with Agile Development 2.0.

Test Management 2.0 offers a few usability enhancements over Test Management 1.0.

Add and modify test cycles and test execution suites from a single user interface without having to switch between multiple user interfaces and forms.