Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM

---
title: Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM
description: Enable on-call scheduling by incorporating the Alert table \[em\_alert\] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly respond to alerts and maintain operational continuity.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/add-alert-table-oncall.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Enable on-call scheduling in SOW ITOM]
breadcrumb: [On-call scheduling, Configure, ITOM AIOps, IT Operations Management]
---

# Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM

Enable on-call scheduling by incorporating the Alert table \[em\_alert\] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly respond to alerts and maintain operational continuity.

## Before you begin

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **All** and in the search field, type `trigger_rule_table_cfg.list`.

    The Trigger Rule Table Configs page opens.

2.  On the form, fill in the fields with the following values.

    \[Omitted image "sow-trigger-rule-table-config.png"\] Alt text: Trigger rule table config form.

    -   In the **Table** field, select **Alert \[em\_alert\]**.
    -   In the **Trigger group** field, select **Assignment group**.
    -   In the **Trigger user** field, select **Assigned to**.
    -   In the **Journal** field, select **Work notes**.
3.  Select **Submit**.


## What to do next

[Create on-call shift for your team](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/on-call-scheduling-in-sow.md).

**Parent Topic:**[On-call scheduling in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/oncall-schedule-escalation.md)