Verify API is associated with a live agent

reference australia Updated Sep 10, 2026 1 min read acc-api-live-agent.md

Call the AgentNowHandler.hasAgent API to determine if the CI is associated with a live agent. The API gets a sys_id of the CI and returns a true/false result.

The hasAgent() method takes a sys_id of the CI as a string parameter and returns true when the CI fulfills one of the following conditions:

The CI is sn_agent_cmdb_ci_agent and this agent is alive.
The CI is a host (extends cmdb_ci_hardware) and is associated with a live agent.
The CI is an application (extends cmdb_ci_appl) and has a runs-on relation to a host associated with a live agent.

For example:

JavaScript

var agentNow = new sn_agent.AgentNowHandler(); gs.info(‘Agent assocation with CI? ‘ + agentNow.hasAgent(‘158279505372b30034b8ddeeff7b1270’); // sys_id of agent

Parent Topic:Agent Client Collector Framework reference

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---
title: Verify API is associated with a live agent
description: Call the AgentNowHandler.hasAgent API to determine if the CI is associated with a live agent. The API gets a sys\_id of the CI and returns a true/false result.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/acc-api-live-agent.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ACC-F reference, Agent Client Collector reference, Agent Client Collector, IT Operations Management]
---

# Verify API is associated with a live agent

Call the AgentNowHandler.hasAgent API to determine if the CI is associated with a live agent. The API gets a sys\_id of the CI and returns a true/false result.

The hasAgent\(\) method takes a sys\_id of the CI as a string parameter and returns **true** when the CI fulfills one of the following conditions:

-   The CI is `sn_agent_cmdb_ci_agent` and this agent is alive.
-   The CI is a host \(extends `cmdb_ci_hardware`\) and is associated with a live agent.
-   The CI is an application \(extends `cmdb_ci_appl`\) and has a runs-on relation to a host associated with a live agent.

For example:

```
var agentNow = new sn_agent.AgentNowHandler(); 
gs.info(‘Agent assocation with CI? ‘ + 
agentNow.hasAgent(‘158279505372b30034b8ddeeff7b1270’); // sys_id of agent 

```

**Parent Topic:**[Agent Client Collector Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/agent-client-collector-reference.md)