Uninstall the Agent Client Collector from a macOS machine manually

task australia Updated Sep 10, 2026 1 min read acc-uninstall-mac-manual.md

Uninstall the Agent Client Collector from a macOS machine manually instead of using the single-line procedure when the specific agent is not connected to the instance.

Before you begin

The upgrade procedure is the same for both MID Server and MID-less deployments.
Role required: agent_client_collector_admin

Procedure

In a command window, disable and stop the service:

sudo launchctl unload -w /Library/LaunchDaemons/com.sn.acc.plist

Delete the following files/directories:

Shell

sudo rm /Library/LaunchDaemons/com.sn.acc.plistsudo rm -rf /opt/servicenow/agent-client-collectorsudo rm -rf /var/run/servicenow/agent-client-collectorsudo rm -rf /Library/Application\ Support/servicenow/agent-client-collector

Remove the _servicenow user and group.

Shell

sudo /usr/bin/dscl . -delete /Users/_servicenowsudo /usr/bin/dscl . -delete /Groups/_servicenow

Remove the pkg from the list of installed packages.

Shell

sudo pkgutil --forget com.servicenow.agent-client-collector

Parent Topic:Agent Client Collector installation on a macOS system

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---
title: Uninstall the Agent Client Collector from a macOS machine manually
description: Uninstall the Agent Client Collector from a macOS machine manually instead of using the single-line procedure when the specific agent is not connected to the instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/acc-uninstall-mac-manual.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ACC installation on a macOS system, ACC deployment - endpoints, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management]
---

# Uninstall the Agent Client Collector from a macOS machine manually

Uninstall the Agent Client Collector from a macOS machine manually instead of using the single-line procedure when the specific agent is not connected to the instance.

## Before you begin

- The upgrade procedure is the same for both MID Server and MID-less deployments.
- Role required: agent\_client\_collector\_admin

## Procedure

1. In a command window, disable and stop the service:

`sudo launchctl unload -w /Library/LaunchDaemons/com.sn.acc.plist`

2. Delete the following files/directories:

```
sudo rm /Library/LaunchDaemons/com.sn.acc.plist
sudo rm -rf /opt/servicenow/agent-client-collector
sudo rm -rf /var/run/servicenow/agent-client-collector
sudo rm -rf /Library/Application\ Support/servicenow/agent-client-collector
```

3. Remove the **\_servicenow** user and group.

```
sudo /usr/bin/dscl . -delete /Users/_servicenow
sudo /usr/bin/dscl . -delete /Groups/_servicenow
```

4. Remove the **pkg** from the list of installed packages.

```
sudo pkgutil --forget com.servicenow.agent-client-collector
```

**Parent Topic:**[Agent Client Collector installation on a macOS system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-install-mac-os.md)