Agent Client Collector statuses

reference australia Updated Sep 10, 2026 1 min read agent-statuses.md

The following table lists and describes the Agent Client Collector statuses.

Status	Description
Up	Agent is connected and working properly.
Warning	Agent has not been refreshed in over 2 minutes (based on the value of the sn_agent.keep_alive.alive_duration property).
Down	Agent is shut down.
Restarting	Agent restart is in progress.
Upgrading	Agent upgrade is in progress.
Disconnected	Agent's MID Server is down.
Registered	The agent has registered successfully with the instance, a certificate was issued, and the instance has not yet received a keepalive.
Registration Failed	The agent failed to register with the instance and was not issued a certificate. See Agent Issues for more info.
Unknown	Agent’s MID Server has not sent a keepalive communication for over 10 minutes (based on the value of the sn_agent.keep_alive.disconnected_duration system property).

Parent Topic:Agent Client Collector Framework reference

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---
title: Agent Client Collector statuses
description: The following table lists and describes the Agent Client Collector statuses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/agent-statuses.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ACC-F reference, Agent Client Collector reference, Agent Client Collector, IT Operations Management]
---

# Agent Client Collector statuses

The following table lists and describes the Agent Client Collector statuses.

|Status|Description|
|------|-----------|
|Up|Agent is connected and working properly.|
|Warning|Agent has not been refreshed in over 2 minutes \(based on the value of the sn\_agent.keep\_alive.alive\_duration property\).|
|Down|Agent is shut down.|
|Restarting|Agent restart is in progress.|
|Upgrading|Agent upgrade is in progress.|
|Disconnected|Agent's MID Server is down.|
|Registered|The agent has registered successfully with the instance, a certificate was issued, and the instance has not yet received a keepalive.|
|Registration Failed|The agent failed to register with the instance and was not issued a certificate. See Agent Issues for more info.|
|Unknown|Agent’s MID Server has not sent a keepalive communication for over 10 minutes \(based on the value of the sn\_agent.keep\_alive.disconnected\_duration system property\).|

**Parent Topic:**[Agent Client Collector Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/agent-client-collector-reference.md)